Complaints procedure

If you have any comments or complaints please contact the surgery on 02085205138 to discuss with Dr Jennifer Bailey. If you wish to put your comments/complaints in writing, please use our complaints leaflet which can be handed in to the surgery or sent via email to wfccg.shernhallsurgery@nhs.net

Alternatively, the complaint can be addressed to the PALS Officer at the PCT, telephone number 0203 594 2040 or via email at pals@bartshealth.nhs.uk. If you are still dissatisfied you can complain to the ombudsman, Parliamentary and Health Service Ombudsman, Millbank Tower, London SW1P 4QP. Tel: 0345 015 0433 or fax: 0300 061 4000 or visit www.ombudsman.org.uk



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