Noticeboard

Easter Bank Holiday 2024

The surgery will be closed on Thursday 28th March 2024 at 6pm until Tuesday 2nd Apri at 8am.

If you have a pre booked appointment on Thursday evening for the extended access clinic please attend for your appointment.

For medical assistance during this closure, please call 111, or in the event of an emergency please call 999.


Easter Pharmacy Opening Times

Good Friday 29th March 2024

Boots Pharmacy Derby Street Leek, 9.00am-5.30pm, 01538 382435

Easter Sunday 31st March 2024

Leek Pharmacy, Queen's Drive, Leek, 11.00am-1.00pm, 01538 386279

Easter Monday 1st April 2024

Moorlands Pharmacy, Leek, 11.00am-1.00pm, 01538 387177


Digital Support with MPFT at Leek Library Thursday 15th April 10am-12pm

Come along and join our FREE Digital drop-in session at Leek Library on Monday 15th April between 10am-12pm.

Our friendly knowledgeable digital team are there to support the community with upskilling you with digital skills support and advice. We can support you with how to use your mobile phone, tablet or laptop along with hands on hints and tips to be safe when online. We also offer support with downloading and registering people for the NHS App where you can book appointments and order prescriptions at the touch of a button.


Breast Screening in Leek

Ladies registered with Moorland Medical Centre, aged between 50 and 70 years are eligible for a FREE breast screening every 3 years.

You will be invited to attend an appointment at Newton House, The Co-operative, Leek, ST13 5RG from February 2024 onwards.

Please only contact the screening team once you have received your invitation letter.

Ladies over 70years can self-refer to the service by calling 01785 230861.

North Midlands Breast Screening Service

West Midlands Breast Screening Programme (bscreen.org.uk)


Join the Staffordshire and Stoke-on-Trent People's Panel. Help inform health and care services in your local area, by taking part in several short online surveys throughout the year.  

Visit our website on People's Panel - Staffordshire and Stoke-on-Trent, Integrated Care Board (icb.nhs.uk)

We are inviting members of the public to play an active role in helping to improve these services, for the benefit of everyone.
Wherever you live in Staffordshire or Stoke-on-Trent and whatever your background, your experiences are important to us and can help to make a difference to health and care services in your local area.
This isn’t a tick-box exercise – it’s borne out of a genuine desire to put local people at the heart of everything the Integrated Care Board does.
Your views really do matter. As a member of the panel, we will:

Invite you to tell us your views about services you are interested in through regular short online surveys.

Enter you into a prize draw with the chance of winning one of two £50 love2shop vouchers for each survey you take part in.

Send you a newsletter twice a year – to provide updates about the panel, explain how your comments have been used to shape healthcare locally and to share news about health care providers in Staffordshire and Stoke-on-Trent.

Complaints

Complaints

Customer service form

The practice will always try to provide the best services possible, but there may be times when you feel this has not happened. We operate an in-house complaints procedure to deal with these situations. We believe it is important to deal with complaints swiftly, so you will be offered an opportunity to meet to discuss the details with one of the Practice Managers. Below is a copy of the Practice Complaints Leaflet on ‘How to Complain’

Complaints Leaflet 2023Complaints Leaflet May 2023

Complaining to NHS England

NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services, we commission. You can complain or give feedback:

By post to: NHS England
PO Box 16738
Redditch
B97 9PT

By email to: england.contactus@nhs.net

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33

Our opening hours are 9am to 3pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. We are closed on bank holidays.

NHS England » Complaining to NHS England

 

PATIENT ADVISORY LIAISON SERVICE (PALS)

PALS provide a confidential service designed to help patients get the most from the NHS. PALS can tell you more about the NHS complaints procedure and may be able to help you resolve your complaint informally.  

Patient Advisory Liaison Service (PALS) 

Freephone: 0808 196 8861

Email: patientservices@staffsstoke.icb.nhs.uk

Online:  https://staffsstoke.icb.nhs.uk/contact-us-2/patient-advice-and-liaison-service/

There is a suggestion box near the check in desk in reception if you have any suggestions on how to improve our practice. 

Complaints and Suggestion Leaflet

NHS Complaints Advocacy

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