Care Quality Commission

The Care Quality Commission is responsible for monitoring the standards of hospitals, dentists, care homes and care services. They are also responsible for monitoring the standards of GP surgeries.

The practice, along with all other GP surgeries has registered with the Care Quality Commission (CQC).

The CQC will routinely monitor the service we provide, carry out inspections and write reports based on their findings.  Our first inspection took place on Thursday 5th May 2016.

During their visit CQC carried out series of checks to ensure that we are meeting the Essential Standards which are relevant to us. While they are here, they will:

  • Talk to patients and ask about their experiences of receiving care.
  • Talk to practice staff to ensure they are properly recruited, trained and are capable of delivering a high level of service or patient care.
  • Check that we have the correct systems, processes & policies in place, and more importantly that these policies are understood by our staff and are applied daily.
  • Observe and comment on any areas needing further improvement or development.

The process is completely transparent and findings are shared with the public.

The practice was delighted to receive an overall rating of Outstanding . The practice works hard to offer high quality, patient –orientated primary care services to its 17,000 patients and is delighted that the CQC recognised this. This award is due to many years of focused work by all members of the practice team, responding to the needs of its patients. The practice is determined to continue to improve its services and improve health care within Trowbridge.

To find out more about the Care Quality Commission, to provide any feedback or to view any reports, please visit their website

To read what the CQC has reported about Lovemead Group Practice, please click here

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