You and Your General Practice is a national guide on what you can expect from your GP surgery.
It also explains what you can do to get the best from the NHS.
Please note the practice will provide services as per You and Your General Practice except when unable to do so due to:
• lack of safe capacity
• agreed closure due to staff training
• unforeseen events
• failure of NHS supplied software
• unable to assure a safe service
• Or when a subcontract is in place to deliver services. Locally, a sub-contract is in place to cover services between 6pm and 6.30pm via Hartlepool and Stockton Health*.
Your general practice is open from 8.00am to 6.30pm, Monday to Friday. Throughout these hours you, or your carer on your behalf, can:
| 8 am - 6pm | Visit Kingsway Medical Centre. The nearest location open until 6.30pm is Abbey Health Centre, Finchale Ave, Billingham, TS23 2DG |
| 8 am - 6pm | Call the practice |
| 6 pm - 6:30 pm | Please ring 0739 2866847 |
| 8 am - 6:30 pm | Go online using the practice’s website www.kingswaymedicalcentre.co.uk or the NHS App. |
You can choose the way you contact the practice based on what is best for you. Some practices may have longer hours or may ask that you contact them via phone or in person for urgent queries.
See NHS England’s You and Your General Practice document here: