FAQ

What are the opening hours?

We are open from 8:00am to 6:30pm Monday to Friday.
We do not close the surgery for lunch, however non-emergency admin requests are encouraged to come to the reception after 1pm.
We are closed on the weekends, bank holidays and public holidays.

How do I register with the practice?

To register, collect the registration forms from the reception.
Once, these have been filled in, proof of identity and address will be required.
Registration and admin requests take place after 1pm.

I moved homes and now live outside the catchment, can I still be registered?

Can I cancel appointments online?

How can I book an appointment?

The easiest way to book appointments is through submitting a Patchs request. This way, you can avoid queuing up over the phone or from coming in.
Once the Patchs request has been triaged by the GP, a member of staff will be in touch via a phone call or SMS regarding the nature, date and time of your appointment.
Patients who lack capacity or cannot book appointments via Patchs such as the elderly, those who have mental health issues, learning disabilities, do not have the technology/internet can still call the surgery to book appointments.

When are your emergency appointments released?

Appointments are booked throughout the day depending on the triage outcome and the availability of routine and urgent appointments. We advise patients to send a Patchs request between the hours of 8:30am to 12:30pm. We try our best to respond to requests on the same day.
All requests are triaged and assessed by the GP after which face to face or telephone consultations will be booked as appropriate.

What does emergency triage mean?

When can I request a home visit?

You can request a home visit by directly contacting the reception before 10am, unless a genuine emergency arises later.
Please note that home visits are for medical, not social, reasons.

How do I access my medical records?

How can I request my prescription?

We do not accept medication request over the phone. We recommend using the NHS App for repeat prescriptions that will be sent to your nominated pharmacy after being approved by the practice.
Alternatively, you can request via Patchs (8:30am-6:30pm) or fill out a medication request form found at the reception desk and place it in the prescription box.

How long does it take for my medication to be sent to the pharmacy?

We try to respond to prescription requests on the same day, however it may take up to 2 days for your medications to be sent to your nominated pharmacy.

How can I request a sick note?

You can request a sick note by completing an Admin request on Patchs between 8:30am to 6:30pm.
Please include the dates you would like the sick note to cover.
Sometimes, you may need to see the GP for your sick note to be approved.
Please note that you can obtain self-certification from your employer for the 1st 7 days of your sickness.

How can I check my test results?

Please contact the reception after 1pm. The time taken for the results to reach us can vary depending on the type of test.
Alternatively, you can view your test results on the NHS App.

How do I make a complaint?

We make every effort to give the best service possible to everyone who attends our practice and aim to resolve any concerns immediately.
However, if you feel the need to make a formal complaint, please contact the practice manager who will deal with your concerns appropriately.
Further written information regarding the complaints procedure is available from the reception.