Due to the recent Government advice regarding the Coronavirus outbreak we have had to change the way we work and deliver our services in a very short period of time - this is not likely to get much easier any time soon.
Please consider the following points that will help ALL of us:If you are going to call the practice - please think first! Do you need our service right now or can you manage your symptoms at home? You can use the 111 online services for all medical advice.
Please respect the advice regarding social distancing and only attend the surgery if you have an appointment.
Already our Reception Team (the real heroes) are handling 50% more calls. You WILL have to wait longer in the telephone queue. We are sorry for this but we have a limited number of staff and lines.
We cannot do prescriptions early or give you more just in case! - the pharmacies are already struggling and this also has a massive impact on the supply chain. DO NOT stock pile and only order what you need.
We can’t advise you whether you should or shouldn’t self isolate or are at risk (we know it’s not perfect but we are following the same guidance as you!
DO NOT just turn up at the surgery unless you have a face to face appointment booked or you are collecting medication. We are NOT taking appointment bookings at the reception desk.
There is no need to come in to the surgery if you are dropping off a paper prescription request. This can be posted through the external letter box to the right of the building.
Please do not get frustrated and angry with our staff.
Be sensible and be safe. Look after yourself, your family and each other and then we can look after you when you really need us.
Every single person who sets foot in a healthcare or public setting from now on is sadly entering an environment with an increased risk - Please do not do this unless you are collecting dispensing medication or have a face to face appointment.