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Noticeboard

IMPORTANT CORONAVIRUS ADVISORY MESSAGE FOR ALL PATIENTS - PLEASE READ
To help reduce any Coronavirus risks for patients and staff, we have made changes to our appointment booking systems with immediate effect. We will now be doing telephone triage for ALL patients who are requesting new appointments, to reduce the number of people visiting the surgery. When your call is answered, our Care Navigators will take some basic details and add you to a telephone call back list. You will be called back by a clinician who will assess your need for a face to face appointment, and book you in if needed. We are also switching the online booking system back on for telephone consultation appointments only.
Please note that we encourage appointments to be booked via the telephone or online system.
For appointments booked for today or Monday 16th March please note you will receive a text message or telephone call accordingly. If you have an appointment for Saturday 14th March please attend as normal unless you have been advised otherwise or have the symptoms outlined below.
We also offer an e-consultation service which can be accessed via https://www.withernseadoctors.co.uk/index.aspx
Please note due the expected increase in volume your waiting time may be longer than currently advertised which is a response within 24 hours, if you are wanting advice sooner then please telephone the surgery.
Dispensary will be open as normal however, please DO NOT ATTEND if you have a high temperature/fever or any cough, flu or respiratory symptoms please send a nominated person to collect on your behalf.
If you are worried you may be affected by Coronavirus, please visit https://111.nhs.uk/covid-19 or call NHS 111 for further advice. Further information can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/

Out of Hours

NHS out-of-hours services

 

Outside normal surgery hours you will be directed to the NHS 111 service.

 

When to use 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

 

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

 

For immediate life-threatening emergencies, continue to call 999.

 

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics.

 

They'll ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you to the local service that can help you best.

 

That could be A&E, an out-of-hours doctor, an urgent care centre, a walk-in centre, a community nurse, an emergency dentist, or a late-opening chemist.

 

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

 

If NHS 111 advisers think you need an ambulance, they'll immediately arrange for one to be sent to you.

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website