We hope that you are happy with the services we provide at Greenbank Medical Practice. Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there is any way that you think that we can improve the service we provide.
We always try to give you the best possible service, but there may be occasions when you feel this has not happened. If you have any comments, complaints, compliments or concerns or about the services we offer, we want to hear about them.
If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained. However, we will do our best to put right anything that has gone wrong.
Most complaints can be resolved at a local level. Please speak to a member of staff if you have a concern and they will assist you where possible. Alternatively, ask to speak to the complaints manager, Lyndsay Vasey, but note this may need to be a booked appointment. Lyndsay will be happy to investigate your complaint and provide you with feedback.
If for any reason you do not want to speak to a member of our staff, then you can request that the Integrated Care Board (ICB) investigates your complaint. They will contact us on your behalf:
Complaints,
Oldham – NHS GM,
Civic Centre
West Street
Oldham, OL1 1UT
Email:
gmicb-old.customercare@nhs.net
Call:
07966 746 117
A complaint can be made verbally or in writing. A complaints form is available from reception. Additionally, you can complain via email to
gmicb-old.greenbank@nhs.net
Below is a copy of our complaints leaflet if you would like more information on the practice complaints process.
Complaints Leaflet