The changes announced by the government regarding relaxing covid restrictions do not apply to health care settings so face masks and social distancing and triaging of patients remains. The full IPC guidance is here.

Rights & Responsibilities

You have the right to:

  • Be treated as an individual, with courtesy and respect, regardless of your ethnicity, religion or culture beliefs.
  • Be seen by a healthcare professional and receive appropriate medical treatment if required.
  • For any treatment you may require to be explained clearly to you.
  • Comment on the care you receive, if you are not happy you should always speak to someone so that the problem can be out right.
  • Make a complaint, if you feel the need to make a complaint please follow the practice complaints procedure outlined in the practice leaflet.
  • Access to your medical records. Please see the section headed access to medical records.
  • For any information that we hold on you to be treated with confidentiality.

It is your responsibility to:

  • Treat the Surgery staff with politeness and courtesy. We adopt a zero tolerance policy.
  • Understand that some patient’s may take longer than others, so we ask that you be prepared to wait.
  • Listen carefully to the advice on your treatment and medication.
  • Do what you can to look after your own health and follow advice on a healthy lifestyle.
  • Attend the surgery for any health reviews when requested to do so.
  • Ensure that you have sufficient supplies of medication at all times.
  • To keep appointments, if you cannot make an appointment please let the surgery know as soon as possible.

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