Patient Charter

The practice is committed to providing service of the highest possible standards.

This means:

  • Always putting the patient first, ensuring services that are provided are of the highest standards, meeting national and local standards
  • The right of the patient to express preference of practitioner
  • Patient information is to be treated with strict confidentiality by all who have access to it
  • Providing more emphasis on health promotion and prevention of illness
  • All staff is encouraged to do further training to maximise the use of particular skills to improve service
  • Using all practice resources to the fullest
  • Waiting time within the practice will be kept to a minimum
  • Self-help information on minor illnesses is available

 In return, the Practice asks you to:

  • Arrive on time for your appointment
  • Inform the practice as soon as possible if the appointment is no longer necessary or you are unable to attend
  • Home visits should be regarded as a service for the genuinely housebound or seriously ill. If in doubt telephone us for advice.Similarly, telephone calls at night should only be made when felt to be absolutely necessary Avoid delays in surgery by remembering that an appointment is for one person only
  • Treat our receptionists with care and courtesy and do not abuse surgery properties or facilities. We will not tolerate violent, threatening or abusive behaviour
    towards any of our staff or doctors or towards other patients on our premises. Incidents may be reported to the Police and the perpetrators removed from the practice’s patient list without further warning
  • Remember that you are largely responsible for your own health and it is up to you to take the advice recommended to you

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