Practice Pledge & Patient’s Responsibilities

    • You have the right to be treated with courtesy, dignity and respect

    • It is you responsibility to extend the same courtesy and politeness to the Practice team.

    • You have the right to be seen urgently if your condition necessitates this.

    • It is your responsibility not to misuse urgent appointments that may be required for other patients.

    • You have the right to be informed if you will be kept waiting more than 30 minutes past your appointment time.

    • It is your responsibility to inform us in advance if you are unable to keep your appointment.

    • You have the right to request a home visit if your illness or infirmity renders you housebound.

    • It is your responsibility not to request a home visit unless it is strictly medically necessary. (Please note that your doctor has both the right and the responsibility to make a final decision on whether a home visit will be made).

    • You have the right to collect your repeat prescription 2 working days after your request (if hand delivered).

    • It is your responsibility to ensure that you order your repeat prescription in good time.

    • You have the right to expect a high standard of efficient and up-to-date healthcare.

    • It is your responsibility to aid us in providing this, by being aware of the information in this booklet and accessing our services appropriately.


 
NHS ScotlandThis site is brought to you by My Surgery Website