We aim to provide the best possible service to our patients and hope that we achieve this aim. The care of your health is a partnership between yourself and the Primary Care Health Team. The success of that partnership depends on an understanding of each other’s needs.
Our responsibility to you
- You will be greeted courteously
- You will have a right to confidentiality
- You have the right to see your medical records subject to the limitations of the law
- You will be seen the same day if it is a medical emergency
- You will be seen by the doctor of your choice wherever possible
- You will be informed if there will be a delay of more than 20 minutes for your appointment on arrival at the practice
- You will be referred to a consultant when your GP feels it necessary
- You will be given the result of any test or investigation on request
- Your repeat prescription will be ready for collection within 48 hours of your request
- Your suggestions and comments about the service we offer will be considered sympathetically and any complaint dealt with quickly and in accordance with the practice protocol
Your responsibility to us
- Please treat all surgery staff with respect
- Do not ask for information about anyone other than yourself
- Tell us of any change of name or address so that our records are accurate
- Only request an emergency appointment or home visit if appropriate
- Please cancel your appointment if you are unable to attend
- Please be punctual, but be prepared to wait if your consultation is delayed by an unexpected emergency
- Use the tear off slip to request a repeat prescription and attend the review when asked
- Please let us know when you feel that we have not met our responsibility to you but please give praise when it is due