You have the right:

• To be treated with courtesy and respect and in confidence

• To have appropriate follow-up where deemed necessary

• To have your requests for appointments responded to fairly and wherever possible, to have you seen by a doctor within 2 working days

• Not to be kept waiting for your consultation unduly, though times this will be unavoidable as the doctor may have emergencies to deal with

• To make a complaint and have this responded to as explained previously

• To be treated appropriately, effectively and in accordance with current guidelines

• To be treated without discrimination with regard to race, gender, social class, age, religion, sexual orientation or appearance

As a patient of this practice, you have a responsibility to:

• Treat all Practice Staff with the same courtesy and respect we offer. If a patient is abusive to any member of staff we have the right to remove that patient from our list. Zero Tolerance Policy on physical and non physical abuse

• Be on time for your appointments and let us know as soon as possible if you are unable to attend

• Keep us informed of any change of address, telephone number or circumstances, so that communication with you is not jeopardized

• Make suggestions or complaints regarding any deficiencies, inequalities or problems you perceive with our service

Please:

• Carefully follow our advice and instructions particularly with regard to the taking of medication and returning for check-ups

• Respond to our invitations for monitoring your condition, for health checks, screening of cervical smear tests and breast x-rays

• Make sure your children attend for their vaccinations. If you have any concerns, we are happy to discuss these with you

• Remember that a home visit takes up a considerable amount of the doctor’s valuable time. If at all possible, the patient should attend the surgery