CORONAVIRUS - UPDATED 26th February 2020
If you have returned from these specific areas since February 19th, you should call NHS111 and self-isolate even if you do not have symptoms:
• Specific lockdown areas in Northern Italy as designated by the Government of Italy
• Special care zones in South Korea as designated by the Government of the Republic of South Korea
• Hubei province (as previously noted)
If you have returned from these areas since February 19th and develop symptoms, however mild, you should self-isolate at home immediately and call NHS111. You do not need to self-isolate if you have no symptoms.
• Northern Italy (defined by a line above, and not including, Pisa, Florence and Rimini),
Those who have returned from previously identified geographic areas within the past 14 days and develop symptoms, however mild, should self-isolate at home immediately and call NHS111.
PLEASE NOTE, OUR EMAIL ADDRESS HAS CHANGED
Welcome to Farrier House Surgery, providing primary care in Worcester City Centre.
Please take some time to look around our website where you will find lots of useful information about the surgery and the services we offer. If you require any of our information to be provided in an alternative format, or need help with communicating, please let us know. We can provide large print or easy read materials, interpreting services, Deaf Direct and Braille services, as required.
Click here to download our Patient Information Leaflet
Please note: We are no longer a Walk in Centre.
- For Urgent (on the day issues) - patients will be triaged by a clinician over the phone first.
- For Routine issues - please book your check up or appointment in advance
For more information please have a look under our Appointments tab on this webpage.
EXTENDED ACCESS APPOINTMENTS are available Wednesday and Thursday evenings, 18.30 - 20.00.
In addition to the practice’s normal opening hours, you can also book an appointment to see a local clinician in the evenings or on Saturday and Sunday at locations across South Worcestershire. GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only. These appointments are pre-bookable by contacting the surgery during our opening times – when calling please ask for an extended access appointment and our receptionists will help you to find a convenient appointment.
Online Booking System
Did you know you could book appointments online? More than 25% of our pre-bookable appointments are available on line.
Please ask a member of the Reception Team for more information on the simple set up of an online account which will give you access to be able to book pre-bookable appointments online via your PC, tablet or phone.
For more information, click on the Online Services tab above.
To cancel an appointment- please call 01905 879100 if you know in advance that you can't make an appointment.
In May 2018, 160 appointments were not attended by our patients or cancelled in advance.
That means that around 26 hours of clinical time could have been used by patients needing to see a clinician.
We ask patients to respect other patients at the surgery by taking into consideration that if you can not attend your appointment, by cancelling it promptly, the appointment could be used by another patient who really does need to see a clinician.
The Care Quality Commission carried out an inspection of our Practice in July 2018. Please see the full copy of their Report here - Farrier House CQC inspection_
Access & Facilities
Farrier House Surgery has wheelchair access throughout. Facilities are available for the deaf.
We are sorry that we are unable to provide parking for patients at the surgery. There are a number of parking bays on Farrier Street and car parks available in the City Centre within walking distance.
GDPR and Data Protection
Below you can find our privacy notice and an electronic copy of our leaflet explaining how we use your information:
How we use your information
(Site updated 26/02/2020)