Welcome to the Cottage Surgery, home of the Doctor First System
Situated in the heart of Charnwood Forest in the beautiful village of Woodhouse Eaves.
Our Philosophy - The Cottage Surgery provides medical care for the people of Charnwood Forest and its surrounding villages. Our aim is to provide you with high quality service in a timely manner.
Our Practice Leaflet...
Payments for private work/private prescriptions etc
Please be aware that from the 1st of February 2024, the Cottage surgery will no longer be accepting cash payments for private work/private prescription etc. We will only be accepting card/cheque payments from this time.
Patient Feedback
We regularly ask patients for feedback on our services, we do this using the 'Friends & Family Test'. We now share the results of these test surveys on our website, by the use of 'You said...We did' updates, to keep you informed of our improvements.
You said when you saw a clinician, you were happy with the care and attention you received from them
We are working with our primary care colleagues within our Primary Care Network to sustain services locally, and when possible to do so, to increase services. Our largest change over recent years has been to increase the range and number of health care workers that you can now access appointments with, these include:
-Pharmacists including the new Pharmacy First Scheme
-Pharmacy technicians
-Physicians Associates
-Paramedics
-Social Prescriber Link Workers
-Mental Health Practitioners
-Occupational Therapist
-First Contact Physiotherapists
By including these new workers, your core primary care team remain available to see patients with complex health care needs/ with long term conditions/ to offer more local services to you, to meet the growing needs of our ageing population year on year.
Primary Care Networks
(PCNs)
From 1st July 2019, GP practices began working in groups with other GP practices in the local area, as well as other health, social care and voluntary sector organisations.
These groups are known as primary care network. Together they decide what services they are to provide for their local patients to prevent and manage ill-health.
Sometimes a member of the practice team may work for all of the practices in the network.
There may also be times when you receive your appointment in one of the other practices in your network - particularly if you have a non-urgent need or that practices specialises in an area of care you need.
The Cottage Surgery is a member of the Soar Valley PCN. We are working closely with surgeries within our PCN to provide our patients with extended hours access appointments.
For further information click on the following link:
https://www.westleicestershireccg.nhs.uk/your-ccg
Getting In Touch Online
Accurx
Submit clinical or admin queries online via the Accurx platform, using the link below.
https://florey.accurx.com/p/Y00252
NHS App
The NHS App allows you to access a range of NHS services. You can download the NHS App on your phone or tablet. You can also access the same services in a web browser by logging in through the NHS website.
You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England or the Isle of Man. Find out more about who can use the NHS App.
Online Access
You can now pre-book telephone call back slots with the GP, order prescriptions and view sections of your medical record please follow this link to find out more. https://www.thecottagesurgery.co.uk/page1.aspx?p=2&t=2
Accessible Information Standards
This is a new standard being introduced by NHS England which has been developed to support the Equality Act.
The purpose of the standard is to make sure that people with a disability, impairment or sensory loss have access to information that they can understand and get any communication support they might need. This also applies to parents and carers of these people.
This does not apply to:
- Patients who prefer to get their information in other formats that do not have a disability or sensory loss.
- Foreign language translation
- People who have difficulty reading or understanding information for reasons other than a disability, impairment or sensory loss for example due to low literacy or a learning difficulty like dyslexia as distinct from a learning disability.
For example they might need their information in a format other than standard printed letters; such as braille, easy read, via email etc.
Also they may need help with communication through use of a British Sign Language (BSL) interpreter, deafblind manual interpreter, an advocate etc.
What is included in the standard?
- Ask people if they have any information or communication needs and find out what they are
- Record those needs
- Highlight in the patient records what the needs are and how they should be met
- Share these needs with other NHS adult social care providers with their consent.
- Make sure that they receive information in a way that meets their needs and that they get any communication support that they need.
More information about the standard can be found at www.england.nhs.uk/accessibleinfo
Please inform Reception if the above applies to you.
Disabled Access
The doctors' and nurses' consulting rooms and a toilet suitable for all patients are located on the ground floor. A hearing loop system is in place.
Extended Access Appointments:
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire from the 1st of October 2018.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and will not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Hinckley and Bosworth Community Hospital
If you would like to know more please speak to a member of practice staff.
Care Planning
West Leicestershire CCG have developed a very useful information leaflet which describes how individual care plans can help to avoid hospital admissions. We have not yet received a supply of hard-copies of these leaflets, but please feel free to download a copy here...
Care Plan Leaflet
NHS 111
We would like to make you aware that NHS 111 is the new number to call when our Surgery is closed, and you require medical attention. The NHS 111 Service will direct you to the most appropriate service to cater to your needs. Simply dial 111 from your telephone and you will be connected. Please note that 111 will replace NHS Direct and the Out of Hours team are no longer accepting calls unless directed via NHS 111.
"Friends of the Cottage Surgery," Patient Reference Group
Our Patient Reference Group “The Friends of the Cottage Surgery” is made up of patient volunteers who meet regularly and are involved in making a positive contribution to the services and facilities offered by the surgery to patients - please follow the link http://www.thecottagesurgery.co.uk/ppg.aspx to find out further information and to view our latest PRG Meeting Minutes.
Sharing Electronic Health Care Records
(Site updated 17/04/2024)