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Online Services

We have Fantastic Ways Patients can

Interact with us Online:-

NHS APP

Use the NHS App to:

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
  • order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments - search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • check your symptoms - search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
  • view your medical record - securely access your GP medical record, to see information like your allergies and your current and past medicines
  • register your organ donation decision - choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data - choose if data from your health records is shared for research and planning
  • Submit e-consults - it will prefill all your personal information for you. 

Please download the app and register - available on both Apple and Android devices. 

E-Consult

Consult online with our own GPs with a response no later than the end of the next working day

  • Request advice and treatment from our practice 
  • Get self-help advice for hundreds of common conditions
  • Consult online with our own GPs with a response no later than the end of the next working day
  • Advice from your GP online without having to wait for an appointment
Click 'get started' on the right, select self-help or consultation options and we will respond by the end of the next working day.

 

Patient Access - You can have your own login to access parts of your record online without the need to contact the practice for test results, booking an appointment or requesting your medication.  See "Patient Access - How to Sign up" further down this page for more info.

  • Patient Access - How to Sign Up (If you have already signed up, see lower down this page for links to your record)

"Patient Access" allows you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information please contact reception or ask next time you visit the surgery.  Alternatively read the 'Its your choice leaflet', fill out the 'Access to services agreement' and bring two acceptable forms of Identification with you, all of which can be found below. If you don't have any identification please talk to us and we will help you sign up.

Patient access it's your choice leaflet

Acceptable forms of ID

Access to services agreement

PLEASE NOTE - You will need an individual email address and not a shared email address. If you share an email address you could consider proxy access please enquire about this at any of our reception desks. 

Section for Existing Patients Already Signed up to Patient Facing Services

Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Summary Care RecordAccess your Summary Care Record

Coronavirus

Coronavirus COVID-19

Important

Covid-19 Update May 2020

 
We are relieved that the peak has passed, and that the curve has been flattened.  But Covid19 remains in the community and we still need to protect patients and staff while continuing to provide healthcare to our patients.  We continue to triage all our appointments, and this means that all patients requesting an appointment will first have a discussion about how their condition can be best managed.  We would encourage you to use our E-Consult facility where you can fully explain your symptoms or request, to give our team more details before speaking to them. https://carntocoast.webgp.com/  
 
PLEASE DO NOT ATTEND ANY SITE IN PERSON UNLESS YOU HAVE AN APPOINTMENT.


When attending your appointment please wear a face covering to protect you and the people that you will be coming into contact with 

This can be a scarf or a homemade face mask, but should cover your mouth and nose.  

The Gov.uk website has a guide on how to wear and make a face covering.

Wash your hands or use hand sanitiser before putting it on and after taking it off. Avoid touching your eyes, nose, or mouth at all times and store used face coverings in a plastic bag until you have an opportunity to wash them at 60°. 

If you have any concerns that you may have the coronavirus COVID-19 please do not come to the surgery premises.
Please isolate yourself at home and visit https://www.nhs.uk/conditions/coronavirus-covid-19/ for more information
If you ring us, our receptionists will advise you to visit the NHS 111 Website as per Government policy.

For further information please check the following for up to date government advice, including social distancing, self-isolation, travel etc:

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Patient Information Leaflet https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/877678/coronavirus-leaflet.pdf 

For Deaf/BSL users please follow https://signhealth.org.uk/resources/coronavirus/ 

Information for Carers: Adult Carers support during the covid19 crisis is commissioned by Cornwall Council

To find out what peer support is available in your local area go to Cornwall Link https://Cornwall-link.madeopen.co.uk or contact the helpline 01872 266383, open Monday to Friday 9am to 4.30pm, email: Helpline@ageukcornwall.org.uk

For specialist carers advice provided by Kernow Carers Service go to  Care and Support in Cornwall website www.supportincornwall.org.uk/kb5/cornwall/directory/carers.page  or contact the carers helpline 0800 587 8191 / 01872 323535 open Monday to Friday  9am to 5pm, email: fis@cornwall.gov.uk .

      PLEASE FOLLOW THE ABOVE LINKS FOR INFORMATION AND GUIDANCE ABOUT COVID-19

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital.
The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England.  Please see the link at the bottom of the page "Covid 19- Your data for research and planning" for more details about this.

PRESCRIPTIONS

Please note that we have had to change the turnaround time for repeat prescriptions. Please ensure you request your prescription on time as our Prescription team cannot take 'urgent' requests.

Repeat Prescriptions requests will take three working days to process. We have no control over how long the pharmacy takes to dispense your prescription.

Prescriptions requested

Will be sent to nominated Pharmacy

Monday

Thursday

Tuesday

Friday

Wednesday

Monday

Thursday

Tuesday

Friday

Wednesday

Consult 

You are now able to consult online with our own GPs with a response no later
than the end of the next working day
How it works:
1. Click "Get started" below
2. Select self-help or consultation options
We will respond to all eConsults by the end of the next working day

Advice from your GP online without having to wait for an appointment

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Welcome to Carn to Coast Health Centres

Our practice has four surgery sites formed out of the October 2015 merger between Pool Health Centre and Homecroft Surgery (inclusive of their branch surgery at St Day) and a merger with Trevithick Surgery, Camborne in April 2018.  To view our practice's "Statement of Purpose" please click here:- Statement of Purpose

Welcoming New Patients

We welcome new registrations from patients who are looking for a GP surgery in this area.  We have our main site at Pool and two other good sized surgeries in Camborne (Trevithick Surgery) and Illogan (Homecroft surgery) with a further small branch surgery in St Day. 

You can click here to be taken straight to our registration information where you can also download a registration form via the 'online registration' tab.

 :  for useful health updates and information about the practice.

(Site updated 04/06/2020)

Contact Details

Carn to Coast Health Centres

Contact Telephone

01209 717471
01209 716721
111
01209 843843
01209 820518

Homecroft Surgery

Contact Telephone

01209 843843
01209 612160
111
01209 843843
01209 716721

Trevithick Surgery

Contact Telephone

01209 716721
01209 612488
111
01209 843843
01209 716721

St Day Surgery

Contact Telephone

01209 820518
01209 612160
111
01209 843843
01209 716721
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website