Castlefields Health Centre’s Mission Statement
Our Practice’s goal is:
To deliver a high quality personalised service provided by a caring team.
Castlefields Health Centre, along with five other Practices from the town of Runcorn, forms part of Runcorn Primary Care Network (PCN)
COVID VACCINATION SERVCICE
We have recently been made aware of an increase in scam callers pretending to be from the NHS Coronavirus Vaccination Service. These scammers are attempting to obtain personal information and financial details from patients.
If you receive a call from someone who claims to be from the NHS Vaccination Service, your GP Practice or the Government, and are asking for:
- personal information
financial details such as bank account information or credit card details
do not provide the information.
Legitimate callers will never ask for this information over the phone.
Please be aware when answering automated calls where you are asked to select an option - this can leave you at risk of connecting to a high-cost premium number, leaving you liable for a significant call cost.
Furthermore, there has been an increase in scam texts, where victims are asked to click a link that sends them to a fake NHS website where they are asked for personal details.
Phishing emails can also be very convincing at first glance, but by checking the sender, you can see where they have come from. Do not click any links in these emails, which take you to a website that encourages you to enter personal details.
For more information, please visit: Coronavirus scam calls and texts - Ofcom
Always use caution and if you are unsure, call the service back on their published contact numbers to confirm… and remember, the NHS will NEVER ask for financial information.
PATIENT ACCESS COVID PASSPORT SCAM EMAILS
We have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.
We would like to share the following guidance from Patient Access for your information, and for you to share with your patients where appropriate.
We advise users of Patient Access to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in @patientaccess.com. We advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
We strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access.
We are operating a full telephone triage service as per Government and NHS England guidelines. All patients will be spoken to on the telephone in the first instance. If you need to speak to one of our clinicians (Doctor, Nurse, Clinical Pharmacist etc.), please call us between the hours of 08.00am and 11.00am Monday to Friday.
The doctors have trained our care navigators to direct you to the care that will best meet your needs after you have answered a few simple questions.
Please remember your local Pharmacist is available to help with many minor illnesses.
You may want to consider completing an e-Consult request if you have a question you want to ask your doctor. The link to this can be found beneath this message.
Due to social distancing measures, we have limited seating capacity in our waiting areas. If you are asked to attend the Health Centre for an examination, then please do not arrive too early for your appointment. You may be asked to wait outside or in your car if there is no available seating left in the building.
We are also respectively asking all patients who do attend the Health Centre to wear a face covering or mask.
Thank you for your co-operation and understanding.
Please see 'COVID-19 information within the SERVICES option for more general COVID-19 information.
STAY SAFE AND KEEP WELL
Grab A Jab in Cheshire and Merseyside.
Find your nearest vaccine centre below.
No appointment needed!
? NEED COVID VACCINATION STATUS
Please refer to 'COVID-19' tab for details about how to source this important information
PLEASE NOTE: WE AIM TO RESPOND TO CONSULT REQUESTS WITHIN 48 WORKING HOURS. IF YOU FEEL YOU NEED A RESPONSE SOONER THAN THIS, THEN PLEASE SPEAK TO OUR CARE NAVIGATORS BY CALLING: 01928 566671
Welcome to the Castlefields Health Centre website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.
Castlefields Health Centre was the first practice to be built in Runcorn new town. For more than 50 years, the team has endeavoured to create an efficient but friendly way of providing the highest possible level of health care. We are part of the NHS and the services we provide are free of charge. We moved into our new impressive premises in the Village Square in May 2012. The new modern and larger building has provided some much needed space for more consultation rooms and more treatment rooms, a large meeting room and well- equipped training suite, all of which have enabled a variety of new services to be offered to our patients.
YOUR GOOD HEALTH
Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.
Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.
NHS ENGLAND VISIT
When NHS England last visited us, they looked at our policies and procedures and talked to us about patient care. They told us that they do not have any concerns relating to the work carried out at Castlefields Health Centre and that some of the great work we are doing can be used as examples of best practice to be adopted elsewhere.
IF YOU WOULD LIKE A CHAPERONE PRESENT DURING YOUR CONSULTATION, THEN PLEASE ADVISE THE RECEPTIONIST WHEN BOOKING YOUR APPOINTMENT.
TRY THE NEW NHS APP!
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use GP online service you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp'
GP Extra weekend telephone line is now open
Call: 01928 593078
9am - 3pm
Saturday & Sunday
CASTLEFIELDS HEALTH CENTRE NOW HAS A FACEBOOK PAGE!
PLEASE FOLLOW US TO GET OUR LATEST UPDATES AND DON’T FORGET TO LIKE AND SHARE
Visit us on Facebook
For further information, please refer to our ZERO TOLERANCE document which can be found in the 'Practice Policies' section of this website.
We at Castlefields Health Centre are an official park run practice, for more information or if you are interested in coming along, please see the link below:
For events, activities (Indoor and outdoor) and courses for you, your friends and family, visit the wellbeing website for further information. The link is attached below
CASTLEFIELDS HEALTH CENTRE IS PROUD TO BE HELPING TO CONSERVE AND PROTECT THE ENVIRONMENT
PLEASE USE OUR ON-SITE RECYCLING BINS WHENEVER POSSIBLE
(Site updated 10/11/2021)