Dear James Fisher Community

 

The way that you can access services is changing from 1st June 2021.

 

The James Fisher Medical Centre has kept its doors open with patients seen face to face every working day of the pandemic. In addition, we have worked weekends and Bank Holidays to provide the Covid Vaccination Clinics. Your messages of support have meant a great deal to morale in every corner of the Practice during a time of constant adaptation.

Our planned changes are based on recommendations from our advisory bodies, alongside our desire to provide a safe service, which is sustainable for all our staff, and which can be fairly accessed by all. We will retain any precautions that we deem necessary to protect our more vulnerable patients for as long as is needed.

 

The System From June 1st 2021:

 

  • ROUTINE TELEPHONE appointments can be booked with the GP of your choice

 

  • Face-to-face appointments with a GP or other suitably qualified professional might be arranged following a phone contact with a GP and will be prioritised on clinical need.

 

  • SAME DAY problems that GENUINELY CANNOT WAIT will be managed by an emergency doctor and should be called in between 8am and 11am

 

  • E-consult will be accessible during reasonable hours and will result in brief advice only. In fairness to all patients it should not be used as a shortcut into the appointment system.

 

We ask that you carefully consider whether your problem warrants discussion with a GP and in what timescale. GP contacts are up 25% on figures 2 years ago and the promised extra GP numbers to meet demand have not materialised, meaning that our service is more stretched than ever.

Please consider other avenues to seek help alongside our own, including the NHS website, local pharmacies and MSK Dorset. Whilst many problems can be self-limiting we actively encourage your contact if symptoms are of significant concern.

Many thanks for helping us to provide a safe and sustainable primary care service. 

                                                                      

All adult patients and children age 11 and over visiting the Surgery will be asked to wear face masks or face coverings, this can be a scarf or bandana - see link below.

How to wear and make a face covering .gov.uk

                                                                                                                                                                                                                                                              

PLEASE ALLOW 2 WORKING DAYS FOR BOTH REPEAT PRESCRIPTIONS & MEDICAL CERTIFICATES AND REMEMBER TO TAKE WEEKENDS AND BANK HOLIDAYS INTO ACCOUNT.

 

 e-consult

**** THE SURGERY NOW HAS A SPECIALIST COACH TO SUPPORT YOU TO FEEL MORE CONFIDENT ABOUT MANAGING YOUR HEALTH AND THE IMPACT IT HAS ON YOUR DAY TO DAY LIFE ****

For further information please follow link under "Services" tab at the top of this page

 

 

FRIENDS AND FAMILY SURVEY:

Take our friends and family survey by using this link

www.leavemyfeedback.com/4682

 

All patients at this practice are allocated a named GP (this is your registered GP). Should you wish to know who this is please ask the receptionist or clinician at your next visit.   You are still able/welcome to book appointments with the GP of your choice but your registered GP is responsible for your overall care.  

 

Access

There is suitable access for disabled persons and a reserved parking place. If you require assistance, please ring the bell or ask at reception. There is a washroom for disabled persons in the surgery; please ask at reception for details.  The surgery is served by Yellow Bus route number 4.

 

 

 

Care Quality Commission (CQC)
Quality Report 2016

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

CQC Report May 2016

 

CQC

(Site updated 09/06/2021)
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