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**When attending the surgery, we would ask that all patients wear a face mask or face covering please - thank you**


 **If you are self-isolating and cannot collect prescriptions, please request help from a volunteer in the community - . Alternatively, you can register by calling on 01732 227000**

It is our priority at Braeside Surgery to do our best to protect patients and staff. Following on from recent governmental advice about the COVID-19 pandemic, we have made the following changes:

  1. Patients with either a high fever (37.8 degrees centigrade or above) or a new continuous cough, should self isolate for 7 days, and their household contacts should self isolate at home for 14 days. This is regardless of your travel history. If you have symptoms that you cannot manage at home, or if your symptoms are no better after 7 days of self isolation you must contact NHS 111 online (or by phone if you cannot get online). You should NOT attend the surgery. 
  2. Some patients have been identified as being extremely vulnerable. These patients will be notified either by NHS England, their hospital team or ourselves. All such patients are strongly encouraged to self isolate for 3 months. 
  3. All patients over 70, and those who are eligible for the flu vaccination because of underlying conditions should exercise stringent self distancing.
  4. All online appointment bookings have been suspended 


If you have an appointment already booked with a GP please do NOT attend the surgery. A GP will phone you on the morning/afternoon of your scheduled appointment to discuss your problem. This may not be at the exact time your appointment was scheduled for so please stay contactable. If a face to face meeting is still required, the GP will arrange this with you.


We are restricting face to face appointments with our nurses/HCAs to those with urgent need. We will be contacting you if we need to cancel your appointment. If you have booked an appointment for a chronic disease review (i.e. diabetes, COPD, asthma) our nurses will try and carry out this review by phone.


Prescriptions will be issued for 1 month at a time .

This is in response to new guidance from NHS England. Issuing prescriptions for longer periods of time has led to supply problems for some essential medications e.g. inhalers. This is putting some patients at risk so please DO NOT ask for longer supplies- we will not issue them.

Due to increased pressure on the dispensary please allow 4 working days before collecting your medication. If you are a non dispensing patient who normally collects their paper prescriptions from the surgery please try not to come to the surgery. We can send your prescription directly to your chosen pharmacy. Please let us know if you would like us to arrange this. We can also post your prescription to you if you enclose an SAE (Stamped Addressed Envelope). Please ensure you allow extra time for postal delays.


We are experiencing unprecedented demand in the surgery dispensary. We have drafted in more staff but would urge patients to use the dispensary in a timely and responsible fashion

  • We will not be issuing scripts for any period longer than 1 month. This is in response to new instructions from NHS England. Issuing scripts for longer than this is causing supplies problems for some essential medications e.g. inhalers so please respect this and do not ask for larger supplies
  • Please do not request your prescription/medicines early. It will not be processed until it is due
  • We require 4 working days to prepare prescriptions/medicines. Please do not come to the practice to collect before this time as it will not be ready 
  • We are receiving a huge number of requests for medication that patients have not had for many months or even years “just in case”. This is especially true of inhalers. This is endangering supplies for those who need such medication on a regular basis. We will not be issuing any medication that has not been used by the patient in the past 2 years. If you are requesting this medication because you feel unwell, please speak to a receptionist and your situation will be medically assessed.


Please bear in mind that the health system is under great pressure at the moment. We would be grateful if all routine enquiries could be kept to a minimum until the situation improves.


Abuse to Staff

Sadly our staff are experiencing increasing levels of abuse from patients.

We understand that these are stressful times, but such abuse is unacceptable.

The staff are working extremely hard and are putting themselves at risk in order to maintain a service to our patients.

Any patient who is abusive to our staff will be removed from our list immediately, regardless of their circumstances.


Many thanks for your co-operation during this difficult time.


The Partners


 Braeside are now using Doctorlink!


We have been looking at how we can improve access to Practice services; DoctorLink is our online service where you can:

  • Access advice 

  • Request appointments online

  • Request Repeat Prescriptions

  • Request Fit/Sick Notes

Sign-up is simple and you can create an account here

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom assessment will ask you a number of questions to help to identify your problem. 

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care. 

If your outcome indicates that an appointment is required at your GP practice, you simply click on the “request an appointment” button. 

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).  

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

Welcome to Braeside Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access & Facilities

The practice is conducted from modern, purpose-built premises completed in 1989 with a roof space conversion in 1996. Special attention has been given to the needs of those patients who are disabled or have difficulty in negotiating stairs. All consulting rooms are on the ground floor and doors are wide enough to accommodate wheelchairs. The entrance to the surgery has a gentle sloping ramp and the patient's toilet has also been designed with the disabled in mind.

The front entrance incorporates a pram park and in order to protect the carpet, visitors are respectfully requested not to bring prams or pushchairs in to the waiting room.

We are a dispensing practice and this means, that for any patients who live more than 1 mile (1.6km) from a pharmacy, we are able to dispense any prescribed medication direct from the surgery.

Parking on White Post Hill

If you do have to park in front of the surgery on White Post Hill please ensure you leave space for cars and emergency vehicles to get through.

Thank you for your consideration.

(Site updated 24/06/2020)
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