IMPORTANT NOTICE 8th May 2021 - WE ARE UNABLE TO HELP PATIENTS OBTAIN A COVID PASSPORT - please see our COVID section within the self help pages for more information:
Key information for 'Vaccination passports'
✅ Access via NHS app from May 17th
✅ Register on NHS app now (guide below)
✅ Contact 119 if need a letter for foreign travel ❌ Do NOT contact your GP.
Quick guide to register NHS app: https://youtu.be/Q0SCcLtw8JA
04-Jun-2021 : Data Privacy Notice Update
This practice is supporting vital health and care planning and research by sharing your data with NHS Digital. For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research."
- This includes how you can instruct us - your GP surgery - you wish to opt out of your psuedonymised data being extracted by NHS Digital (Type-1 Opt-Out).
- It also advises how you can instruct NHS Digital if you further wish for a 'National Data Opt Out' (you need to instruct NHS Direct yourself for this. the information is all in the link above)
DONT BELIEVE THE MEDIA - WE ARE OPEN
You may have seen on the news that from Monday 17th May, doors at GP practices are “re-opening”. As you will know, our GP practice has been open throughout the pandemic, offering patients telephone and online appointments with face-to-face consultations available for those who need them. This was in-line with national requirement to keep patients as well as clinical staff safe, whilst COVID infection rates were high and before the vaccination was widespread.
GP practices are now being encouraged to offer patients a choice of whether they would like a remote or face to face consultation. However, before we have more people coming into the surgery to see us in person, we need a bit of time to put in place measures to keep everyone safe. As we wait for further national guidance on doing that, we ask that patients continue to contact us by phone or online as you have been doing. We are facing unprecedented demands for our services and will need to continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most.
We will keep you update as soon as we are clear about how we can re-open our waiting rooms and reception areas safely, keeping you and our staff safe at all times. Thank you for your support.
We have added a new section to our website to act as a reference for COVID 19 vaccination programme. Please see the area through the Self Help area on our website for this. Thank you
Changes to the way we work
All medical problems are being triaged by a GP either by telephone or video consultation. If necessary we can then arrange a face to face appointment for you. If you have a medical problem we are still here to speak to you. Please do not delay seeking medical advice if you are concerned about a new or ongoing medical issue.
If you are feeling unwell and have symptoms of a high fever, breathlessness, a new cough, or a change in taste or smell, please stay at home, and avoid close contact with other people. The NHS 111 service has specific Coronovirus Pages which will guide you through what you need to do. Access these at https://111.nhs.uk/service/covid-19
This new service allows you seek help at any time of the day through an interactive website and advice pages. Please note this service is for non-urgent queries and has a turnaround of 2 working days. If you have a Patient Access account you can access this through the section called "Health Advice" or if you do not have a Patient Access account please visit https://www.online-consult.co.uk/org/harvey-group-practice
As we move further into the Coronavirus epidemic, we will need to use new methods to offer our care. Take a look at one new process we will be using more: video consultations https://www.youtube.com/watch?v=DI2rvhcAaIw
Smoking and increased risks associated with COVID-19
If you smoke you have an increased risk of severe illness with COVID-19. Your doctor would like you to stop smoking as soon as possible. Contact Hertfordshire Health Improvement Service on 0800 3893998 or text quit4covid to 80818 for telephone support and medication to quit smoking.
All prescriptions are being sent through Electronic Prescription Service (EPS) to your nominated pharmacy. Any prescriptions not sent through EPS will need to be collected by your pharmacy from the practice. Please obtain your medication from your nominated pharmacy and do not come to the practice to collect your prescription. If you do not have a nominated pharmacy please ask your usual pharmacy to set this up for you.
Please do not order more frequently or in larger quantities than usual. Ordering more than you currently require will create pressure on the supply of medicines. In line with national guidance we will not be increasing the amount of medication on routine prescriptions, and we will not be issuing prescriptions early. Please continue to order responsibly for the benefit of all patients.
Fit Notes for Employers if Isolating due to Coronavirus
For the first seven days off work, employees can self-certify so they don’t need any evidence for their employer. After that, employers may ask for evidence of sickness absence. Where this is related to having symptoms of coronavirus or living with someone who has symptoms, an isolation note can be used to provide evidence of the advice to self-isolate.
The isolation notes can be accessed here https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/. After answering a few questions, an isolation note will be emailed to you. If you don’t have an email address, you can have the note sent to a trusted family member or friend, or directly to your employer. The service can also be used to generate an isolation note on behalf of someone else.
Letters and other documents
We will email these to you. If you don’t have an email address, we will post these to you. Please do not come to the practice to pick up documents. If you need to send documents to the practice, please either post them using Royal Mail, put through the letter box at the surgery or email them to email@example.com
Dressings, Depot Contraception, Post-Natal Checks (8 week checks), Midwife Appointments, Smears
If you have an appointment in one of these categories then please attend the surgery as normal. The clinician seeing you will be wearing PPE (Personal Protective Equipment) and will ask you to wear a surgical mask.
We will continue to offer Post-Natal 8 week checks for women and their babies during the Covid Pandemic. Childhood Immunisations from 15th April until 31st July are being given by the School Immunisation Service. This means that your baby will have a separate immunisation appointment around 8 weeks. They will also be giving any 3, 4 and 12 months immunisations, as well as the routine pre-school immunisation that are due in the period between 15th April and the end of July. If you do not receive a scheduled appointment please ring the surgery for advice.
Attending the Surgery
If you have been asked to attend for a medically necessary GP, nurse or HCA appointment, and do not have respiratory symptoms or a fever, you will have been asked to make your way to the Surgery. When you arrive please knock on the door and then please stand behind the Hazard Line in the Reception Area.
Please observe Social Distancing whilst you are in the surgery keeping at least 2 metres from other patients, staff and the doctor that sees you (where possible). The clinician that sees you will be wearing PPE. Please note that in line with Government and BMA advice, we will not be able to see you unless you wear a face covering or mask.
We hope that all patients will understand the exceptional measures that we have had to take to protect patients and staff from infection.
Feel Vulnerable or in need of help?
If you are worried about how you will cope with social isolation or are in need of practical support Communities1st are a local charity who may be able to help. They are also looking for volunteers. Further information on Local Community Support is here Covid Community Support Organisations
You can also register for support from the NHS Volunteer Responders scheme by ringing 0808 196 3646.
If you have been in contact with NHS 111 and had a Coronovirus Swab Test - please do NOT call the surgery for the result. These results are NOT sent to us as GPs - the correct process is to await a call back from the 111 Results Service. They will call you directly with your result -whether negative or positive.
We are advised that results will take 48-72h for processing. You will get a phone call back to you. The few specific national Coronovirus Swab labs and NHS 111 are exceptionally busy processing thousands of tests - and all these results will be called back to you. So you may get a call any time of day or night from them.
So please do NOT call the GP surgery for results as we do not receive them*
* in the first few days of testing, swab takers and 111 were erroneously saying that you can call your GP for the results. THIS IS NOT CORRECT.
Welcome to Harvey Group Practice
We hope our website will provide clear and concise help and give you the information you require in an easy and convenient format. It has been designed with our patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
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GDPR - General Data Protection Regulations - see Practice information for further details
As of 25th May 2018, new data protection regulations were introduced. Keeping your data safe and secure is our top priority. The changes didn't alter the way we use and protect your personal information, but it did make it easier for you to find out how we use it. There is no action that you need to take. The surgery has produced a 'Privacy Notice' to give you more information on how we use your information.
(Site updated 09/06/2021)