Welcome to Lawns Medical Practice ...

A welcome from the Partners

Dr Pantazis, Dr Lawton and Ann Steele give a warm welcome to our patients and visitors. Thank you for looking at our website which we hope will provide you with an overview of the services we offer. Our dedicated team are here to treat those minor ailments that occur as well as providing

specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or booking an appointment.

There is wheelchair access to the health Centre and the WC has been adapted for physically disabled patients.

Tell us what you think of the services we offer through the Friends and Family Test. To register as a patient, you can visit our surgery reception where we will help complete the registration formalities.

If you have any questions or queries please do not hesitate to contact us on 01379 642021

What’s Happening at the Surgery

Exciting news... coming soon...

The Lawns Practice will have a new upgraded website from 26/02/24.

Patients will be able to access our new online consultation service from the new website.

Ask reception for more details.

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

Click the link below to see a video explaining the test-

https://m.youtube.com/watch?v=fGGgRtehV2o

To fill in our questionnaire, either click on the link below or section on our website.

https://www.mysurgeryintranet.co.uk/FriendsAndFamily/surveys/TakeOurSurvey/?surveyId=22996

We also have forms at reception if you would like to hand write one.

We now have a practice Facebook page where you can find all the latest practice news and updates. Click on the link below to like and follow our page!

Visit us on Facebook

Communication

Here at The Lawns we endeavour to assess the needs of all patients and support them as much as possible. We are committed to making information to patients as easily accessible.

Just some of the things we have available are-

Large print labels for medication
Brail on medication boxes
Guide dogs and support dogs welcome in the practice
Coloured flowers on all clinic rooms to help with identifying them
Connections with local support groups
Hearing loops both at reception and dispensary. These can also be made available in clinicians rooms
Translator service available
Vibrating buzzers to let you know the clinician is ready for you go in and a board in the waiting room where your name shows up
Longer appointment times available
Communication needs section on our registration form
Leaflets and posters are available in clear, easy and large font

Please ask reception for more information or if you would like to use any of these.

We are proud to be a ‘Safe Surgery’ for everyone in our community.

All are welcome.

Everyone in the UK has the right to free care from a GP. It means we help to prevent and treat illness early and create a healthier society for everyone.

If you don’t have proof of ID or address, you can still register.

Immigration status or nationality don’t matter -reception won’t ask for immigration documents and won’t share your information with the Home Office unless serious crime is involved.

Click on the link below to view part of this statement in other languages.

https://www.doctorsoftheworld.org.uk/wp-content/uploads/import-from-old-site/files/Combined_translations.pdf

In partnership with with Safe Surgeries - Doctors of the World , we will ensure that our practice offers a welcoming space for everyone who seeks to use our services.

Don’t have documents? Don’t worry, click on the link below-

https://www.goodingegrouppractice.com/wp-content/uploads/2021/05/Patient-Poster_-documents.pdf

If you wish to register, please speak to a member of staff who can help and support you with the process of registration. Ask reception for an interpreter if you find it difficult to communicate in English

The Lawns Medical Practice is proud to be a Safe Surgery and is committed to providing equal access to our services for everyone in our practice area, regardless of their immigration status.

At The Lawns we-

1. Don’t insist on proof of address documents

2. Don’t insist on proof of identification

3. Never ask to see a visa or proof of immigration status

4. Do what you can to protect patient information

5. Use an interpreter, if needed

6. Display posters and have a noticeboard detracted to reassure patients that our surgery is a safe space

7. Empower our frontline staff with training and an inclusive registration policy

See our translated resources hub by clicking on the link below-

https://www.doctorsoftheworld.org.uk/translated-health-information/?_gr=navigating-the-nhs-and-right-to-healthcare

For more information on Asylum Seeker and Refugees clinic at the REST hub-please click on the link below-

https://www.nsft.nhs.uk/community-services/service/asylum-seekers-and-refugees-clinic-at-the-rest-hub-150/

Are You a Carer?

If you are please let us know - we may be able to help you.

We run a Carer's Meeting on the second Thursday of each month at 2 pm. We generally have an interesting speaker followed by an informal chat with other carers. Please ask reception for more details.

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Cancer Treatment and Diagnosis

Please use the link below if you would like further information.

https://norfolkandwaveneypartnership.org.uk/our-work/better_care_for_people/cancer.html

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