Accessing your GP surgery
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Your GP practice is open and if you need to see your GP, please ring us on 01159792255or visit our website – our opening are 8.00am-6.30pm Monday, Wednesday, Thursday and Friday .06.45 am-6.30 pm on Tuesdays
You can also call NHS 111. Please do not come to the surgery unless you have an appointment.
If you are waiting for a check-up, please be assured we will be in touch
Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery
FACE MASKS
IT IS NOT OUR POLICY TO PROVIDE FACE MASK EXEMPTION LETTERS
From July 24th 2020, individuals will be required to wear a facemask in various public settings in accordance with recent government guidance, or face a fine of £100. The Government website lists legitimate reasons for not wearing facemasks, find out more at www.gov.uk.
As your GP practice, it is not our policy to issue letters of exemption to wear face masks. Government guidance suggests that there is no requirement for an individual to produce evidence of exemption.
Fit to Fly Letters
It is not our policy to provide COVID-19 fit to fly letters. Please go to www.gov.uk/guidance/'travel-advice-novel-coronavirus
PLEASE NOTE:
We are asking all patients that present at the practice to wear a face covering, we will not allow any person access into the building, unless they are wearing an adequate covering to their nose and mouth.
Complaints
Practice Complaints Procedure
Patient feedback is important to us as it helps us to improve the service we provide to patients. We take patient complaints seriously and will attempt to address your concerns to your satisfaction.
How do I make a complaint?
If you wish to complain please contact the Practice Manager Sarah Shaw either in person, or in writing:
Tel: 0115 9792255
Address: 2A ZULU ROAD
BASFORD NOTTINGHAM NG77DS
If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so.
https://notts.icb.nhs.uk/contact-us/patient-advice-and-complaints/
Coronavirus and changes to our services
Coronavirus (COVID-19): what you need to know
Coronavirus Vaccines
When will I receive my vaccination?
The Covid-19 vaccination programme has begun. When it is your turn to be vaccinated, the NHS will contact you. Please do not contact the NHS.
Eligible residents in Nottingham and Nottinghamshire can book their Covid-19 vaccine by calling 119 or visiting the National Booking Website
In Nottingham and Nottinghamshire, a few different health and care organisations including hospitals, GP practices, care homes and others are working together on the Covid-19 vaccination programme. This means when it is your turn to be vaccinated, this may not be at your GP practice. You will be told where to go for your appointment and how to book.
In line with expert guidance, the first priority for vaccination is care homes residents and staff, people over the age of 80 and frontline health and care workers.
We understand a lot of people want to be vaccinated and would like to reassure you this will happen. Please be patient and wait to be contacted.
For further information on why you are being asked to wait for your Covid-19 vaccine, please read the information on the gov.uk website: Why you have to wait for your COVID-19 vaccine - GOV.UK (www.gov.uk)
COVID Population Risk assessment
Oxford University have developed a tool which has been used by the NHS to help identify patients who may be at greater risk of developing complications from COVID.
You may have recently received a letter from NHS England because you have been identified as high risk based upon these calculations. Please have a look if you are concerned about why you have been contacted.
For more information, click on the link below:
Information for patients about the COVID-19 Clinical Risk Assessment Tool - NHS Digital
Why do I have to wait for the vaccine?
A Easy Read Guide to COVID Vaccination
Please see the link below for BSL video guides:
COVID-19 vaccination: British Sign Language resources - GOV.UK (www.gov.uk)
COVID Vaccinations for Other Frontline line workers
Advice for shielding or clinically extremely vulnerable Patient
For updated advice on shielding, please visit the Government website
Visit https://www.gov.uk/coronavirus or Government Guidance on shielding
Getting a Coronavirus Test
Please see the attached document below for further information and frequent asked questions about hoe to get a COVID test.
Coronavirus Advice
Please see the link below for the latest Government advice on self isolation and isolation for COVID-19.
Government guidance on staying at home
DO NOT COME TO THE SURGERY.
You do not need to contact 111 to tell them you're staying at home.
Cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean someone must continue to stay at home for more than 14 days.
Please DO NOT COME INTO the surgery. Please return home, stay indoors and avoid contact with others.
Contact NHS 111 for advice or go to their website https://111.nhs.uk/service/covid-19.
General advice on coronavirus can be found at:
https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
https://www.nhs.uk/conditions/coronavirus-covid-19/
Information for vulnerable patients whom may need support can be found by clicking the link below;
Vulnerable patient contacts
Information for Parents
Advice for Parents
Stay alert poster
symptoms poster
Germ Defence
Germ Defence is an evidence-based behaviour change website that provides advice on infection control at home. A clinical trial of 20,000 people during the time of the H1N1 pandemic and seasonal ‘flu (published in The Lancet) showed that using Germ Defence successfully reduced the number and severity of infections in the home, as well as the need for primary care consultations and antibiotics.
For more information click on the link below:
www.germdefence.org/index.html?src=C84151
IMPORTANT NOTICE REGARDING CHANGES TO THE APPOINTMENT SYSTEM
Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.
In order to protect our patients and staff and we are asking our patients support with this.
What does this mean for you?
Appointments:
We are asking all patients not to attend the practice without prior agreement from a member of our clinical team. From Monday 16th March 2020 we want to minimise the number of patients attending the Practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days. If there is no risk you will be given a face to face appointment.
Existing appointments:
All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is not urgent this may be cancelled and re-scheduled at a later date by the Practice. If the appointment needs to go ahead, wherever possible this will take place over the telephone. If your appointment is being cancelled or changed to telephone, our administrative team will contact you to advise you of this. If the appointment needs to be face to face you will be contacted prior the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.
Access to the Surgery
Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician.
Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises.
Only the patient with the appointment will be allowed into the building.
For children, only one parent/guardian will be allowed to accompany the child.
Prescriptions
Paper requests for repeat prescriptions can be handed into reception or posted in the letter box just by the entrance door.
To order a repeat prescription, please either:
- Telephone the surgery between the hours of 12:00 to 15:00
- Request online or use the NHS app. If not registered please contact the surgery to register for online services.
- Email the request to:nnicb-nn84151@nhs.net
Self isolation advice available here https://111.nhs.uk/isolation-note/
Sick Note Requests
sicknote advice
Remember to use the hand sanitiser provided when entering the building or wash your hands in the patient toilets.
This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.
Our priority is the health and safety of all our patients and staff.
Thank you.
Welcome The Medical Centre (Zulu Road)
The Medical Centre opened in 1991 to serve the people of New Basford and surrounding areas. It is a single handed GP surgery run by Dr Khudija Irfan and a Teaching Practice of the University of Nottingham.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our Mission Statement
"Our purpose is to ensure those visiting our practice receive high quality and personal care; we aim to achieve this by having a team who are receptive to the patient's needs and expectations.
We want to ensure we deliver services which echo the latest developments in primary care"
Out Of Hours Care
Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency care Practitioners.
This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.
For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.
Weekend Appointments - Saturday Morning
We wish to inform you that we will no longer be holding clinics on a weekend at this practice. This was a pilot which will end on the 30th June. This means, from 30 June we will no longer be able to offer appointments at the weekend.
Thursday Afternoon Appointment Arrangement
As you are aware, The Medical Centre has a reciprocal arrangement for a Thursday afternoon surgery cover arrangement with The Alice Medical Centre which we will operate every other week
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Access
Available throughout the single storey premises. Hearing loop available for patient use at reception.
Staff Training
Occasionally the practice will close in the afternoon from 12.30 for staff training and updates - the following dates have been allocated for this to take place: when the practice is closed on a Tuesday afternoon for staff training please call 111 for medical advise or in emergency 999
Dementia and The Medical Centre, Zulu Road
The Medical Centre Zulu Road has signed up to become a dementia-friendly practice. We will be working with Alzheimer’s Society during the coming year and our staff will be participating in General Practice specific dementia awareness sessions. We will also be carrying out an assessment of how dementia-friendly we are and take steps to improve areas that need attention.
We welcome any feedback about how we are doing from patients, families and carers.
Included here are some useful contacts and links for support or advice if you are living with dementia or caring for someone with dementia.
GP+ Nottingham City – extended hours access for patients
Offering Evening & Weekend Appointments bookable through your GP practice, patients registered at this practice are able to access additional routine appointments during evenings and weekends through the new GP+ service.
Appointments are available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.
Opening hours are:
- 16:00-20:00 Monday – Friday
- 9:00-13:00 Saturday & Sunday
This is not a walk-in service, appointments are required and booked through the reception team at the surgery. For more information visit: www.ncgpa.org.uk/gpplus
Date of next Patient Participation Group Meeting
Our next Patient Participation Group meeting TBA . This is an opportunity for you to talk to us to help us improve and develop our services. All meetings are held at The Medical Centre. All patients are welcome to attend our PPG meetings. Just let us know if you are attending, just turn up at reception on 10/11/2022 @ 2.30pm We look forward to seeing you.
NHS 111 also has an online coronavirus service that can tell people if they need medical help. Advice on what to do is available at www.111.nhs.uk/service/COVID-19/.
It’s important not to visit a GP surgery, pharmacy or hospital if you have COVID-19 symptoms.
(Site updated 11/09/2023)