Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.

You will then be offered either:

a face-to-face appointment
a telephone appointment
or if appropriate we may recommend that you use another healthcare service better suited to your need.

Other healthcare services now available to help you include:

Face to face appointments with First Contact Physiotherapist
Paramedic home visit
Face to face and telephone consultations with Practice Pharmacist
Face to face appointments with Young Persons Mental Health worker

We are constantly seeking to provide high levels of medical care in the most effective and efficient way. All members of staff are going above and beyond their usual work levels to care for our patients, so please be patient with us all.

If you still need to speak to us, please:

Do not Email, unless asked to. Emails are not continually monitored, and it may take 48hrs or more for the email to be brought to the attention of a medical professional.
Telephone: Please be prepared to give information to the Patient Services team who answer the phone as this will help us meet your needs effectively. Although these team members are not clinically trained, they do have training in signposting and they are bound by medical confidentiality, so your details are safe with them.

On calling the surgery you will be asked to provide information about your health care needs which will help us to assess the most appropriate way to provide your care. Requests for urgent same day review will be triaged by a duty doctor or nurse, so it is important that we have a full clinical picture to enable them to make suitable recommendations for you.

Repeat prescription requests ideally should be made by using the online requesting service through the website or the NHS app. Alternatively, you can drop in your paper repeat prescription request to the surgery. Please allow four full working days for turnaround from making the request to collecting from the pharmacy.

Please do not make requests for clinical review via email as it is not a safe way of ensuring your request is seen in a timely fashion. Emails are not checked throughout the day and we would not want to overlook an important clinical query.

Urine samples should not be dropped off at the surgery unless a doctor or other clinician has asked you to do so, and should then be clearly labelled, contained in a bag, and details of the reason why you have been asked to provide it should be included.

General practice continues to offer care based on clinical need.

Extra evening and weekend appointments available in local area

You can now book routine GP and Nurse appointments in the evening, at weekends and over bank holidays in your local area.

Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.

To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.

If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.

If you require medical attention when we are closed, please read the following information:

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency care Practitioners.

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.

For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

Nottingham NHS Urgent Care Centre
Seaton House, London Road, Nottingham, NG2 4LA

If you need help for a health problem urgently, the Urgent Care Centre provides quick access to assessment and treatment. The Urgent Care centre is open every day of the year from 7am to 9pm. Just walk in, no appointment is needed. The centre is near the BBC on the London Road Island

NHS 111

If you need medical advice quickly, call NHS 111. Available 24 hours a day, 7 days a week, when you call NHS 111 you will be assessed, given advice and directed to the local service that can best meet your needs. An out-of-hours GP service is available for illnesses and injuries that cannot wait until we reopen.

In an emergency – call 999

If you or someone else has: loss of consciousness/ severe breathing difficulties/ heavy bleeding/ severe chest pains/ possible broken bones/ deep wounds/ stroke/ swallowed something harmful or poisonous/ taken a drug overdose then go to the Emergency Department at the QMC or call 999.