Noticeboard

Changes to the provision of ear syringing - please see the tab in further information.

Lunchtime telephone lines

Please note that between the hours of 1:00pm and 2:00pm our phone lines are open for medical emergencies only. 

Healds Road Surgery

Our dedicated team are here to treat acute illnesses that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.

You can now also do a lot of things from the comfort of your home including register at the practice , ordering a repeat prescription

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Care Quality Commission (CQC)

CQC carried out an announced comprehensive inspection at Healds Road Surgery on 13th - 17th June 2022. Overall the practice is rated as **GOOD**.  A detailed report of their findings can be seen opposite

Friends and Family Test - You you can give feedback to the practice regarding the service received using a new form. Either complete a card at the practice immediately after your appointment or go online here http://www.northkirkleesccg.nhs.uk/get-involved/friends-and-family-test/. See the 'Would you recommend us' section for more details.

Access

The premises are purpose built to provide easy access for disabled people. All doors are double width to accommodate wheelchairs and there are disabled toilet facilities. The car park has designated disabled parking spots. Please note the car park is cover by ANPR cameras and we require your registration number inputting into the tablet as you enter the main surgery doors. 

Patient Participation Group

We hold quarterly meetings with our patient group. For more information or if you would like to join the group, please give your details to a member of our administration team or email the practice at healdsroad.surgery1@nhs.net.

Patient Accessibility

All organisations that provide NHS services, or publicly funded adult social care must have fully implemented and conformed to the Accessible Information Standard (1605) by 31st July 2016. This means we would like to record your preferred method of contact so that you can receive your health information in a format you can understand.

 

For most of us our preferred method of contact is our home number or mobile number but for example, if you suffer from hard of hearing or blindness that may not be suitable for you. If you or someone you are caring for wishes us to contact you in another way, please do let us know by informing either reception or the Practice Manager at your surgery.   We will then record your needs by highlighting it on your medical records.

IMPORTANT UPDATE: THE GENERAL DATA PROTECTION REGULATIONS 

We want to make patients aware that from the 25th May 2018 the ‘General Data Protection Regulations’ (GDPR) will come in to force in the UK  – the information on this page is currently been updated to ensure that our patients have the information they need about how their Personal Health Data is processed, stored and shared. The Practice is currently working through the new legislation requirements, reviewing and updating our policies and procedures, training our Practice Team members and preparing update information ready for publication for our patients. You can download the GDPR patient leaflet here: 

Personal data issues are experiencing a high degree of media exposure presently and we want to assure patients that ‘Personal Health Data’ under various current legislation’s and under the new GDPR has special protections that must be followed and adhered to. In the coming months there will be a lot of publicity which we hope will be factual rather than media sensationalised and if as a patient you have any concerns we are here to help you and answer your queries. We know from experience that media coverage can cause a great deal of anxiety for patients – please always feel that you can speak to us so we can answer your questions and this will enable us to provide you with the correct information you need to base your

decisions upon.

GDPR LEAFLET

General Data Protection Regulations

Medical Records

Safe Surgeries

(Site updated 13/03/2024)
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