2022/2023 Practice closing dates
Monday 30th May 2022
Friday 3rd June 2022
Monday 12th September 2022
Monday 10th October 2022
Monday 26th December 2022
Tuesday 27th December 2022
Monday 2nd January 2023
Tuesday 3rd January 2023
If you need help during these times please call NHS 111
Welcome to Killin Medical Practice
Welcome to our surgery website where we hope you will benefit from information about our healthcare services as well as health related information.
CORONAVIRUS (COVID-19)- Service changes and information
The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitality and shops. This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19. From 19 July 2021 (when we go to Level 0) the following rules still apply in General Practice:
- wearing of face coverings by patients and the public (unless you are exempt)
- physical distancing of 2 metres in waiting rooms
- contact your practice by telephone in the first instance
- wearing of PPE by staff
- screening of all patients for Covid 19 symptoms Please support your local practice team by complying with this guidance.
The following contains important information relating to the current coronavirus pandemic and how the surgery is adapting to the current situation. We would like to thank our patients for their patience and support during these difficult times.
Due to Coronavirus the practice is restricting access for the safety of our patients and staff
All patients attending the practice are required to have a telephone triage in the first instance so we can gather more information.
We will aim to deal your medical needs if we can by telephone or video consultation.
If a physical exam is required, a face to face appointment will be arranged.
Please see below for further information.
HOW TO OBTAIN A COPY OF YOUR COVID VACCINATION RECORD
STEP BY STEP GUIDE
Click VACCINE INFORMATION (in the Red section at the top)
Scroll down to AFTER YOUR VACCINE (PURPLE SECTION)
Select GET A RECORD OF YOUR CORONAVIRUS (COVID19) VACCINATION STATUS
Scroll down to RECOVER YOUR USERNAME OR PASSWORD and select RECOVER USERNAME
Enter details as requested (first name, date of birth, postcode, date of first vaccination) and then click RECOVER USERNAME
Take a note of the username displayed and then select CLICK HERE TO COMPLETE REGISTRATION
Scroll down to enter email/phone number (optional) and set a password, then click REGISTER
Your vaccination status can now be viewed
Alternatively, you can call 0808 196 8565 to request a printed version of your vaccination status from 10am - 6pm daily.
All adults aged 18 and over on (and including) 31 October 2021 are now invited for vaccination.
Vaccine drop-in clinics
All mainland health boards are offering coronavirus (COVID-19) vaccine drop-in services as the vaccination programme has nearly completed first doses for all adults in Scotland.
Everyone aged 18 and over can attend the clinics for either their first dose, or for their second if it is 8 weeks since the first. Follow the link below for further information.
For further information please visit please visit nhsinform.scot here
Are you struggling to sleep? Do you waken during the night or have trouble falling asleep? Sleepio can help
www.sleepio.com/nhs (copy link into your browser)
Trouble sleeping? Sleepio’s online sleep improvement programme can help you get to the root of stubborn sleep. Find out your sleep score www.sleepio.com/nhs(copy link into your browser)
Do you often feel worried or find it hard to concentrate? Daylight can help teach you practical techniques to manage worry and anxiety
Anxiety and worry can make us feel tense, drained, overwhelmed. If you feel this way try Daylight, it can teach you practical techniques to manage worry and anxiety
www.trydaylight.com/nhs(copy link into your browser)
Did you know?
Your local pharmacy can help with many Minor Ailments, follow the link below to see if they can help you
Access to services at Killin Medical Practice
Due to Coronavirus the practice is restricting access for the safety of both patients and staff as per government guidance.
For a pre-arranged VIDEO CONSULTATION please click here now
ROUTINE APPOINTMENTS at Killin Medical Practice
At present it is necessary for us to suspend or significantly change the running of our routine non urgent care. Please review our website for information or contact the administrative team if you have individual concerns.
For other routine appointments we will no longer have initial face to face consultation without prior triage by a member of staff who will ask the reason for your appointment. This way we will be looking at the best and safest ways to meet your individual needs and requests.
This will mean in most cases you will be offered a telephone or video consultation. We will be making increasing use, as far as possible, of video consultations. For more information about the service access here. To Join the virtual 'WAITING ROOM' to access a prearranged video consultation please click here
If physical examination or a further examination or test is necessary at the surgery in person we will arrange a specific time slot and provide you with information on how we receive you for your appointment at the surgery.
Please do not attend if you think you may have any symptoms suggestive of coronavirus or one of your household contacts develop symptoms between times. Recontact us and we may change your appointment arrangement.
It is necessary for us to restrict home visits to essential and urgent care at present. Please contact the team as you normally would for any concern.
ATTENDING THE SURGERY
When you attend the surgery let the reception team know you have arrived. At present this please do so by either phoning the reception on 01567 820213 and remaining in your transport in the carpark. Or please ring the bell. You may be directed to a particular waiting area or be asked to remain in the car park and we will call you into the surgery.
PRESCRIPTIONS AND FORMS
If you usually drop in prescriptions we ask that you use our repeat telephone prescription line or speak to the staff if it is not a usual repeat. If you have forms you require the surgery to process please speak to the team to arrange email delivery. Please speak to the team for post delivery of all outstanding forms that are due collection from the surgery.
If you have been asked for medical line because you have self isolated you should read the advice and decide to self isolate - you do not need a GP to confirm. You can acces an NHS Isolation note here
We have the services of Davidsons Pharmacy, main street in Killin and temporary residents can obtain an emergency supply of medications from them, in addition to accessing Minor Ailments Service and the "morning after" pill - all confidentially
Additional local service information is available on our NEWS page here which will be updated regularly.
Coronavirus (COVID-19): Check your symptoms
Symptoms of coronavirus
The most common symptoms of Coronavirus are a new continuous cough and/or a fever/high temperature (37.8C or greater) and/or a change in/or loss of taste and smell
A new continuous cough is where you:
- have a new cough that's lasted for an hour
- have had 3 or more episodes of coughing in 24 hours
- are coughing more than usual
A high temperature is feeling hot to the touch on your chest or your back(you don't need to measure your temperature). You may feel warm, cold or shivery.
Some people will have more serious symptoms including pneumonia or difficulty breathing, which may require hospital admission.
For more information on coronavirus please click here to connect to NHS inform website
If you have coronavirus symptoms
If you’ve developed symptoms (however mild), stay at home for 10 days from the start of your symptoms and arrange to be tested.
You should remain at home until you get the result of the test, and then follow the advice you will be given based on the result. Do not go to you GP, pharmacy or hospital please go to NHS inform website symptom checker here
- If you live with someone who has symptoms, you'll need to stay at home for 14 days from the day the first person in the home started having symptoms
- If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
- If you have to stay at home together, try to keep away from each other as much as possible
Guidance for affected households click here
Only phone NHS 24 on 111 if:
If you have a medical emergency phone 999 and tell them you have corona virus symptoms.
For more information on coronavirus please click here to connect to the NHS inform website. If you can’t find the answer please call the special helpline on 0800 028 2816
COVID19 and suspected COVID19 MEDICAL ASSESSMENT
The Scottish Government have issued a National Directive for patients with suspected Covid19 to be managed in telephone based community Triage Hub and seen face to face in specific Clinical Assessment Centres.
If you are required to be seen for symptoms that are suggestive of Covid19 you will be seen by a clinician at Treatment Hub in Stirling community Hospital and it is open 0800-2000. Overnight the service will run from Forth Valley Royal Hospital, next to the emergency department.
The purpose is to work towards freeing up community GP care to enable as much usual service as possible and also to reduce the spread of infection to at contact point in the surgery.
KEEPING YOU INFORMED OF OUR SERVICES
The situation continues to change rapidly. Our specific service plans as they change will be displayed in and around the villages. In Killin- on the notice board outside the surgery, the Killin News Office, Library, Newsagents and the Coop. In Crianlarich- Londis Shop. In Lochearnhead- Owens Shop in Lochearnhead. In Tyndrum- Brodies Shop. We will also post updates on the Killin Community Page on Facebook.
Health and Happiness
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness.
Parking is available and the surgery is accessible to disabled patients.
Killin Medical Practice
Patient Data Protection Privacy Notice
Killin Medical Practice has the statutory responsibility to provide or arrange for the provision of a range of healthcare, health improvement and health protection services. We are given these tasks so that we can help to promote the improvement of the physical and mental health of our patients. We use personal information to enable us to provide healthcare services for patients.
About the personal information we use
The personal information we use includes information that identifies you such as your name, address, date of birth and postcode. We also use more sensitive personal information which can relate to personal and family details; lifestyle and social circumstances; visual images and details held in your patient health record. We often use email and text reminders for example for appointments.
Our legal basis for using personal information
Killin Medical Practice is required to have a legal basis when using your personal information. We consider our legal basis to be ‘our tasks and functions are in the public interest or is necessary for health or social care’. On occasions we may rely on your explicit consent as our legal basis for using your personal information. When we do this we will explain what it means, and the rights that are available, to you. You should be aware that we will continue to ask for your consent for other things like taking part in a drug trial, or when you are having an operation.
Who provides the personal information?
When you do not provide information directly to us, we receive it from other individuals and organisations involved in the delivery of health and care services in Scotland. These include other NHS Boards and primary care contractors such as GPs, dentists, pharmacists and opticians; other public bodies e.g. Local Authorities and suppliers of goods and services.
Sharing personal information with others
Depending on the situation, where necessary we will share appropriate, relevant and proportionate personal information in compliance with the law.
Transferring personal information abroad
It is sometimes necessary to transfer personal health information overseas for example if you require urgent medical treatment abroad. When this is needed information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with NHS Scotland Information Security Policy and in compliance with the law.
Retention periods of the information we hold
Within Killin Medical Practice we keep personal information as set out in the Scottish Government Records Management: NHS Code of Practice (Scotland). The NHS Code of Practice sets out minimum retention periods for information, including personal information, held in different types of records including personal health records and administrative records.
How we protect personal information
We take care to ensure your personal information is only accessible to authorised people. Our staff have a legal and contractual duty to keep personal health information secure, and confidential.
The Right to Be Informed
Killin Medical Practice must explain how we use your personal information. We use a number of ways to communicate how personal information is used, including:
- This Data Protection Privacy Notice
- Information leaflets
- Discussions with staff providing your care
The Right of Access
You have the right to access your own personal information. This right includes making you aware of what information we hold. You have the right to obtain:
- Confirmation that your personal information is being held or used by us
- Access to your personal information
- Additional information about how we use your personal information
Although we must provide this information free of charge, if your request is considered unfounded or excessive, or if you request the same information more than once, we may charge a reasonable fee. If you would like to access your personal information, you can do this by contacting: Killin Medcial Practice, ‘Laggan Leigheas’ Ballechroisk Killin FK21 8TQ or by email to email@example.com addressed to the Admin Team.
The Right to Rectification
If the personal information we hold about you is inaccurate or incomplete you have the right to have this corrected. If on consideration of your request Killin Medical Practice does not consider the personal information to be inaccurate then we will add a comment to your record stating your concerns about the information.
The Right to Object
When Killin Medical Practice is processing your personal information for the purpose of the performance of a task carried out in the public interest or in the exercise of official authority you have the right to object to the processing and also seek that further processing of your personal information is restricted. Provided Killin Medical Practice can demonstrate compelling legitimate grounds for processing your personal information, for instance; patient safety or for evidence to support legal claims, your right will not be upheld.
There are other rights under current Data Protection legislation however these rights only apply in certain circumstances.
The Right to Complain
The Practice Complaints Procedure is available from Killin Medical Practice reception. Our aim is to give the highest possible standard of service and to deal swiftly with any problem that may occur. You also have the right to complain about how we use your personal information to the Information Commissioner’s Office (ICO) at www.ico.org.uk
Translation Service/ Accessibility / British Sign Language Provision
Interpretation and translation services are available for Killin Medical Practice patients for health related appointments. Please contact the team 01567 820213 if you have any queries regards how to book interpretation or work with an interpreter and they will provide suitable information for your situation. You can also email firstname.lastname@example.org
(Site updated 18/05/2022)