Sickness Certificates

The first 7 days of sickness do not require a certificate from your GP. If your employer insists on a sickness form, complete a Self-Certification form, which can be found here

Please ask staff to issue the usual sick notes, NOT the GP's.

We do NOT do sick notes for suspected Coronavirus

Sick Notes do NOT need to be SIGNED. We will text them to you, as we do not want you to come to surgery to pick them up. You can print them or email them to your employer.

We are not allowed to write letters telling your employer that you should be allowed to work from home. That's your HR department's decision, based on what medical conditions you declare to them. If they don't believe you, we can write a letter confirming your medical problems for £30 in advance. We have been overwhelmed with such requests, understandably, and we cannot deal with them all.

Keep Your Details up to Date
Please do update your contact details ("Your Contact Details" box at the bottom of screen) with home & mobile & email. You will receive appointment reminders and occasional requests for information by text.


PHONE CALLS may be recorded for your protection.



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We have been in practice for nearly one hundred years. The surgery was founded by the Chesser family. We have always had personalised lists and our patients should be aware of their registered doctor. If you are unsure, please ask at reception
We have around 7000 patients whom we feel we treat very well, especially in recent years, where budget cuts have heavily affected the NHS

Our Facebook page is regularly updated with tips and information that you might find useful!

DNA (Did not attend)

At a time where the media is constantly showing patients who are unable to get appointments at their GP Surgery, it is shocking to see that one clinician alone this week had 9 hours' of patient DNAs for face-to-face appointments. This is 9 hours that could have been spent with patients that truly needed to be seen. This is despite reminder messages being sent the day before.

Due to the supposed shortage of face-to-face appointments in the current climate, we have decided to write to any patient who does not attend their face-to-face appointment, warning them that a repeat of this will result in them having to find a more suitable GP Practice. We hope that this will free up appointments for those of you that do value your free healthcare and the time of our clinicians.

For more information on DNAs:


If you are eligible for the flu vaccine this year you will be contacted mid-September to book in at a local centre for this. The most vulnerable will be invited first.

There has been a slight delay with deliveries across Sutton but we can assure you that you will be contacted mid-September directly. Please do not call the practice, as we can't book you into this service. Thank you

We have extra services every weekend if you need urgent medical help that is not a life-threatening 999 emergency.

 This is to help local hospitals and the ambulance service as they are extremely busy at the moment.

 If you need urgent GP advice 8am-8pm on Saturdays and Sundays call 07835236160 or 07479819677.

 Outside of these hours please call 111.

 You could also consider using your local pharmacy for non-urgent health advice.

 Please only call 999 if it is a life-threatening emergency.

Need you NHS number? Don't waste your time on the phone!

Dr.Healy has RETIRED, end Sept.

We welcome her replacement, Dr Fiona Carmichael

Repeat Prescription requests - please do not bring your repeat prescription requests into surgery. 

Please order your prescriptions online. If you are not signed up to online access yet, why not? It's a much more efficient way to organise your health and you can even sign up NOW!

If you can't, you can drop your requests in to our letterbox outside the surgery or ask your pharmacist to order your medication on your behalf. 
Even in these difficult times, we can't take requests over the phone because mistakes do happen, and also because it ties up the phone preventing other patients reaching us. Thank you

RECEPTION  We are trying not to have people walking in unnecessarily, to reduce spread of Covid. Please telephone first.  If you have been asked to come down to Surgery, there is a buzzer and intercom at the door so you can speak to staff.

CONSULTATIONS: we have been asked by the government to deal with patients by phone. 
Smart phone users can video (using a text link). Examples

If doctor feels you need examination, they will then arrange a visit to surgery: 
we hope the Waiting room will be nearly empty, and certainly if you see anyone coughing, do tell reception. No one with an 'cold' should be sitting there! Our duty is to protect ourselves, our staff & other patients. Anyone who has lied about cough/temperature will be asked to leave & ring 111. 

For those with suspected Covid, they will be let in through the back door & straight into our Covid Room (which is bare, away from other patients, and easily de-contaminated). Depending on clinical situation, patients may be examined outside or in their cars.

HomeVisits will be uncommon, and again will need to be vetted by 2 GPs: we have a duty to protect ourselves and also not to infect you with Covid. We expect patients & their relatives to record basic Vital Signs to watch for possible signs of Covid. 

SELF HELP   if you have any symptoms of anything, a first start is 111 or DoctorLink, or your Pharmacist.

APPOINTMENTS  see Tab  at the top left


There's a lot you can do to help the feeling of breathlessness,  assuming you've been assessed medically & other treatable causes of breathlessness have been ruled out.

Thinking   Energy Levels    Handheld Fan    Thoughts   Mindfulness   Positions   Relaxation  Video

The Chesser Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and book appointments online.

Sign-up is simple and you can create an account here

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom assessment will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required at your GP Practice, you simply click on the “book an appointment” button and book your appointment directly.

If no appointments are available, you will see a “request an appointment” button, please click this.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified time frame (as outlined in the outcome of your symptom checker). 

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

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Late pharmacies:

Open until 730pm 

HE Matthews - 140 Stanley Park Rd, Carshalton SM5 3JG

Boots Wallington - 43 Wallington Square, Wallington SM6 8RG


Open until 8pm

Imperial Epsom - 139 Epsom Rd, Sutton SM3 9EY

Boots Sutton - 322 Malden Rd, Sutton SM3 8EP

Boots Valley Park - open until 8pm 10 Daniell Way, Croydon CR0 4YJ


Open until 1230am 

RPMG - 141 Church Hill Rd, Sutton SM3 8NE


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More information

(Site updated 07/10/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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