We would like to say THANK YOU to all our patients for their forbearance during this COVID 19 outbreak. We appreciate the difficulties and challenges you are facing and we are doing all we can to support you and keep you safe.
Once again Thank You from The Long Melford Practice
Welcome to The Long Melford Practice
We are a partnership of four Doctors. We work from two modern purpose-built premises at Long Melford and Lavenham. We are pleased to also have four additional GPs on our staff.
Our Doctors are supported by a Nurse Practitioner who will see the majority of our patients requesting an urgent appointment. Our clinical team also includes three Practice Nurses and two Health Care Assistants.
Important information about the coronavirus (COVID-19)
Stay at home to stop coronavirus spreading
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
- shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
- one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
- any medical need, or to provide care or to help a vulnerable person
- travelling to and from work, but only where this absolutely cannot be done from home
Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about:
Symptoms and what to do
Do not leave your home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Read general information such as:
Prescriptions - IMPORTANT UPDATE - PLEASE READ
We are in the process of changing as many patients as possible over to a batch prescription. We will raise a prescription for up to twelve months (depending on how often you require additional monitoring such as blood tests etc) and we will send the batch electronically to your nominated Pharmacy.
Your Pharmacy will supply you with one months worth of medication at a time and they will discuss arrangements for future collections with you.
This will enable you to automatically collect your monthly prescription from your Pharmacy until the batch of prescriptions have run out.
You will no longer need to order your medication each month from the dispensary.
Once you have been informed that you have received your last batch of medication, please contact the surgery to request another batch and to find out if you are due a Medication Review.
On collecting your next prescription, please confirm with your Pharmacy that you have been issued with a batch prescription and for how many months.
There is a 72 hour wait for repeat prescriptions
Thank you from The Long Melford Practice
Your GP, hospital, community health, mental health and social care teams may all hold important information about your care. To date, these records have not always been easily accessed between those different services. We know that when information is made available between services in a more joined-up way, we can better meet your health and wellbeing needs.
My Care Record enables health and care professionals directly involved in your care to access information about you. For example, a doctor treating you in hospital or a nurse working in the community could view the information they need from your GP record. Access to your records is made possible by several different types of secure technology. More information can be found at www.mycarerecord.org.uk
Our Practice Manager, Nicola Whitehead welcomes your comments and suggestions and will be happy to assist with any enquiries or problems.
If you require urgent medical advice when the surgery is closed please dial 111
If the matter is life threatening please dial 999
Long Melford & Lavenham Surgery
Friends and Family
Feedback June 2019
You said that the reception staff provide a cheerful and efficient service. You feel the nursing staff are lovely and offer a very good service. You said you felt the doctors were very caring. You felt that clear action is taken to address management of your diabetes.
Thank you for your kind comments. It is very encouraging to know that you feel the Practice delivers a good service.
Thank you for your comments - please do feel free to tell us of anything you feel would help us in our efforts to continue to provide you with a high quality service. We value and appreciate your input.
Other Points of Information
If you are a carer for someone please do let the Practice know
If you would like to learn more about the Practice or become more involved why don’t you come along to our Patient forum.
Our next Patient forum meeting is
DATE : To BE Confirmed
|Opening Hours: |
Weekdays 8.00 a.m. – 6.30 p.m
Weekdays: 8.30 a.m. – 1.00 p.m.
2.00 p.m.—6.30 p.m
36 Church Street
Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.
Appointments can be made via Reception during our usual opening hours. Please note: patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners Bury St Edmunds and Haverhill and is an NHS service delivered by the Suffolk GP Federation.
You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).
If you require urgent medical advise when the practice is closed please dial 111.
If the matter is life-threatening please dial 999
Friends and Family Survey
If you would like to take part in this short survey for Long Melford practice please click on the link to the right. We value your views and comments, thank you.
Under the terms of the current GP contract GP practices are required to provide all patients with a named GP.
As one of our patients you have been allocated a named GP who will have overall responsibility for the care and support our surgery provides to you. You will be informed of your named GP at the ealriest appropriate opportunity.
This does not prevent you from seeing any other GP.
Your named GP will not be available at all times and if you have urgent needs you may need to see an alternative doctor.
(Site updated 30/03/2020)