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To help reduce any Coronavirus risks for patients and staff, we have made changes to our appointment booking systems with immediate effect. We will now be doing telephone triage for ALL patients who are requesting new appointments, to reduce the number of people visiting the surgery. When your call is answered, our Care Navigators will take some basic details and add you to a telephone call back list. You will be called back by a clinician who will assess your need for a face to face appointment, and book you in if needed. We are also switching the online booking system back on for telephone consultation appointments only.
Please note that we encourage appointments to be booked via the telephone or online system.
For appointments booked for today or Monday 16th March please note you will receive a text message or telephone call accordingly. If you have an appointment for Saturday 14th March please attend as normal unless you have been advised otherwise or have the symptoms outlined below.
We also offer an e-consultation service which can be accessed via
Please note due the expected increase in volume your waiting time may be longer than currently advertised which is a response within 24 hours, if you are wanting advice sooner then please telephone the surgery.
Dispensary will be open as normal however, please DO NOT ATTEND if you have a high temperature/fever or any cough, flu or respiratory symptoms please send a nominated person to collect on your behalf.
If you are worried you may be affected by Coronavirus, please visit or call NHS 111 for further advice. Further information can be found at


Online Consultations

We’ve changed our online consultation service which brings a number of benefits to patients including access on your phone and tablet, a more responsive questionnaire, and you can now also use online consultation for your children, or people you care for, which you couldn’t do previously. 

Online Consultation – It’s Simple, Safe and Personal.


View your Medical Records Online

For further information please see our link on the right hand side of the screen 'Online Medical Record Access'.

Friends and Family Test (FFT)

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form.

Online Appointment Booking

We have a range of appointments that can be booked (or cancelled) online. Please complete the necessary documentation available from reception.

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.

Important Information for Patients of Hedon Group Practice

We are introducing an improved appointment system from 30th September to help us to provide the best care for you. Please click the link below to access our leaflet explaining the system and all the important information and changes you need to know. These are also available to collect in our surgeries. 

Improved Appointment System

 Emergency surgery

Please be aware that as of the 18th of February 2019, the process for attending the emergency surgery at Hedon Group Practice will change.

 We are now advising all patients that they MUST call in advance if they feel they need to see a GP or other healthcare professional on that day and cannot wait for the next routine appointment.

We will also be asking the receptionist to take a brief description of the urgent problem.

This is simply to improve the current service you receive and allows us to deal with your problem in the most efficient way. By calling in advance the receptionist can attempt to book you into an emergency time slot, rather than having all patients attend at once and having to wait for long periods of time. This is potentially dangerous and is not a satisfactory service for our patients.

The receptionist will try to book you into an emergency slot if available but you may be given a call back by a GP. This is to allow the doctor to prioritise emergencies and to deal with some problems in a more efficient way.

We are making this change to improve the service you receive. We are fully aware of the difficulties in obtaining an appointment at the moment due to the winter pressures and we thank you all for your understanding and cooperation during this period.


Welcome to Hedon Group Practice

"Quality healthcare for our community"

Hedon Group Practice is a well established practice which has grown over the years to provide a wide range of quality healthcare for the population of South Holderness. We are situated in the centre of the East Yorkshire market town of Hedon.

We are an established training practice with a large team of experienced doctors, nurses and allied health professionals committed to providing a wide variety of services. Further details can be found in the relevant page 'Clinics and Services' at the top left of this page.

The practice is situated partly within the historic Grade 2 listed 'Market Hill House', and those familiar with the practice will be aware that over time the building has been extensively extended to accommodate additional staff and facilities. We have just completed a major first floor extension which provides additional consulting rooms and new training facilities.

Keyingham Surgery

Our branch surgery is situated approximately 4 miles east of Hedon in the village of Keyingham, and a range of surgeries and clinics are provided there, in addition to dispensing services.


Online Services

Statement of Intent

NHS England require practices to promote and offer the facility to enable patients to have detailed coded online access to their medical records, test results, immunisations, appointments, prescriptions, allergies and adverse reactions by 31 March 2016. The practice has this in place already with Patient Access.


Consult Online





The Urgent Care Treatment Centre offer fast and convenient treatment for less serious injuries. 

  • wounds and abrasions
  • cuts/wounds that require closure using sutures, steri-strips or tissue adhesive
  • burns and scalds
  • removal of soft tissue foreign bodies and splinters
  • muscle and joint injuries e.g sprains, strains and contusions
  • suspected fractures/breaks
  • animal and human bites and insect stings
  • eye injuries/conditions e.g removal of foreign body, corneal abrasion
  • healthcare advice, information and direction to local services

Local Centres are listed below:

  • East Riding Community Hospital, Swinemoor Lane, Beverley, HU17 0FA 
  • Telephone 01482 886600
    • Opening times: 7am - 11pm 7 days a week/365 days a year
    • Walk-in Service

  • Alfred Bean Hospital, Driffield, Bridlington Road, Driffield, YO25 5JR
  • Telephone 01377 208733
    • Opening times: 8am - 8pm 7 days a week/365 days a year
    • Not a Walk-in Service (Via NHS 111)

  • Withernsea Community Hospital, Queen Street, Withernsea, HU19 2QB
  • Telephone 01964 614666
    • Opening times: 8am - 8pm 7 days a week/365 days a year
    • Not a Walk-in Service (Via NHS 111)

  • Bransholme Minor Injuries Unit, Goodhart Lane, Hull, HU7 4DW
  • Telephone 01482 344665
    • 24 hours a day 7 days a week/365 days a year
    • Walk-in Service


The links below are for the EMIS Patient Access websites which Hedon Group Practice use. However there other providers available ‘Evergreen Life’ and ‘Dimec’ should you wish to register with them.

(Site updated 13/03/2020)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemAccess Summary Care Record
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website