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Dial 111 to access the Somerset Out of Hours through NHS111.

In the event of a Medical Emergency (chest pains, loss of consciousness etc.) dial 999

Remote pacing and cardiac monitoring devices – SCAM

We have received details of a particularly cruel phishing scam which is circulating at the moment and affecting people with remote pacing and cardiac monitoring devices.

A patient appears to have been the victim of an opportunistic phishing scam, and paid £167 over the telephone using his debit card to the caller.

The caller stated that his “box/equipment” was not working due to “Dust”. He was offered the opportunity to replace it and at the same time offered the option of purchasing either a five year warranty for £140 or lifetime warranty for £167. As the patient was due to have a routine remote check on his device by the Pacemaker clinic, the patient believed that the call was legitimate and therefore paid £167 to the caller. The patient and his partner were subsequently suspicious, so they called the Pacemaker clinic a few hours later to check if the problem had been fixed. The clinic explained it was not a call from the hospital or from the manufacturer of the equipment.

Clinics and device companies would never ask for personal details or charge for services.
















Practice Management

Mrs Tracey Pike (f)


Mrs Tracey Pike, Practice Manager, is responsible for the day to day management of the Practice and all aspects of the service.

If you have any concerns regarding the care you receive, or have any suggestions for improving our service, please contact our Patient Liaison Manager in the first instance on 01278 720000.



The reception staff play a key role in ensuring you receive the best service from the Practice. They are there to help you and to arrange appointments, deal with your requests for telephone consultations or arrange a home visit.

When you request an appointment or home visit the receptionists have been directed by the GPs to ask you a few questions relating to your medical condition, in order to make the most appropriate appointment, so please help them to help you by giving them some information. The receptionists are trained to act on the information you give them in a discreet and confidential manner. This is essential to help the doctors and nursing staff to deal with your request appropriately and allocate the most appropriate appointment.

You will always be treated with respect and the information you provide will be treated in the strictest confidence, as all staff are bound by the same codes of conduct as the doctors.

Occasionally things can happen to cause delays which are not the fault of the receptionist, so please bear with them.

We have other administrative staff who will often be seen in the reception area but don't work in reception. They process patient referrals, maintain records, liaise with various authorities and deal will the day-today administration.


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