Emergency prescriptions requests are requests for medication which you need within 24 hours to prevent you becoming severely unwell.
Emergency medications are normally only the following:
- Epileptic medication
- Steroid inhaler for lung conditions
- Epipens for anaphylaxis
Emergency prescription requests are not requests for medication which have been ordered late or should have been collected from the hospital pharmacy following clinic or discharge.
Urgent prescriptions will only be available for collection between 5:00pm - 6:30pm.
This policy will help the Doctor-on-call to deal with patients with urgent and potentially life threatening medical problems.
You should allow 48 working hours for routine prescription requests. Please respect our staff, as it is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.
Non-urgent repeat medication requests will take 48 hours to process and the doctor may wish to speak to you.
Why does it take 48 hours to process a repeat prescription?
We have over 15,000 patients, so we receive a large volume of prescriptions requests every day. Our prescription team have to check your medical records to ensure that your medication request is on your repeat prescription, they then have to issue it and assign it to your usual doctor for signing. Between clinics, your doctor will double check the medication and your medical records to ensure the medication is still appropriate for you.