You can now order prescriptions online
Giving the receptionists and Doctors time to process your prescriptions will improve safety and care. Please help us to achieve this for you.
REPEAT PRESCRIPTIONS AND MEDICATION REVIEW
Q. When do my medicines become “repeat prescriptions”?
A. When you and the doctor agree that you will be taking a medicine regularly, the doctor may decide that you can request a repeat prescription for that medicine for a set period of time, without seeing the doctor.
Q. How do I request a repeat prescription?
A. Use the re-order form attached to your last prescription and put a tick beside the medicine you need. If the re-order slip has been lost, reception can print another one for you. Using the re-order slip brings us into line with the practices in Horden.
Q. What if I don’t need everything on my repeat prescription list?
A. If there are some medicines that you don not use every day, the packs you receive may last longer than your regular medicines. Only order your occasional medicines when you need another supply. Unused stocks of occasional medicines can be a danger if kept in your home.
Q. There are some medicines on my list that I don’t take any more. Should I tell the doctor?
A. We would like you to tell us if you no longer take any of your medicines or feel that a medicine disagrees with you. This will not cause any trouble. The doctor or practice pharmacist will be able to discuss the most suitable treatment with you.
Q. My medicines all run out at different times. What should I do?
A. We will be working with you to line up all your regular medicines so they will run out together. You will then be able to order everything once a month. Order your occasional medicines at the same time as regular medicines in the months when you need them. If you find you need to visit the surgery more than once a month for repeat prescriptions, ask us to line them up again for you. This saves time for us and you.
Q. Where do I take the re-order form?
A. Shinwell Medical Centre, Horden
- Put the form into the red box in the lobby.
- When the surgery is closed, the form can be put into the practice letterbox, but should be inside an envelope for confidentiality.
Peterlee Health Centre
- Give the form to the receptionist or post in the red prescription box if there is no staff available
- Q. What if it’s difficult for me to reach the surgery?
A. Housebound or elderly patients, or those with mobility problems, may order
- By telephone (0191) 5863859 between 12.30 – 2.30
- By fax (0191) 5803859
- By post to the surgery address. Enclose a stamped addressed envelope if you want us to post the prescription back to you.
Q. When can I collect the prescription?
A. At Horden, if the re-order form is received before 4.00pm, the prescription will be ready to collect the next working day after 2.00pm this is to give us enough time to prepare your prescriptions safely.
Q. Can the pharmacy collect my prescription for me?
A. Local pharmacies can give you details of their prescriptions collection and delivery services. If you decide to use this service, please tell us which pharmacy you have nominated to collect your prescription. Your medicine will be ready two working days later.
Q. I’ve been asked to make an appointment for a medication review. What does this mean?
A. Patients maybe invited to see the practice pharmacist or doctor to have all their medicines reviewed. This is to make sure that your repeat treatment is up to date and still suitable for you. You may be asked to see the nurse first to have same blood test carried out to help in the review.
Q. What should I do with medicines that I don’t need any more or have gone out of date?
A. Don’t throw them away at home. Take them to your local pharmacy where unwanted medicines can be destroyed safely. Medicines returned to a pharmacy cannot be re-used, even if they are unopened packs. Please don’t order medicines you don’t need.