IMPORTANT UPDATE - PRESCRIPTIONS

FROM 1ST OCTOBER 2021 WE WILL NO LONGER BE ACCEPTING PRESCRIPTIONS OVER THE TELEPHONE.

PATIENTS CAN ORDER PRESCRIPTIONS USING THE FOLLOWING OPTIONS:-

• USING SYSTEMONLINE OR AIRMID UK

• BY EMAIL TO THE PRACTICE AT  nel.b81087@nhs.net

• BY POSTING THE REQUEST WITH FULL PATIENT DETAILS AND MEDICATION REQUIRED IN THE BOX AT THE RIGHT OF THE MAIN ENTRANCE

• BY COMPLETING A REQUEST SLIP AVAILABLE IN THE PRACTICE FOYER.

PRESCRIPTION REQUESTS ARE COMPLETED WITHIN 72 WORKING HOURS FROM RECEIPT

UPDATE AUGUST 2020

From 1^st of September 2020 Patients will be required to order their own medication directly with the practice.

Pharmacies will no longer be able to order Medication on Patient's behalf.

This can be done by: 

• Online ordering from the practice
• Approved app (must integrate directly with GP clinical system)
• Electronic repeat dispensing (eRD)
• Using the tear off part of the repeat prescription, identifying the items required.​

Repeat Prescriptions

If you need regular medication you will be issued with a computerised prescription counterfoil that you should use when re-ordering.

You can tell us your chosen pharmacy as most prescriptions can now be sent electronically. 

To keep your details up to date and to increase efficiency please inform the surgery of any medications on your repeat list that you no longer take.

You can obtain a repeat prescription in the following ways:

• By placing repeat prescription request form (i.e. the green tear off slip on the reverse of your prescription) into the letter box located on the wall near the main entrance.
• By post - please provide a stamped addressed envelope if you would like us to post the prescription to you
• By completing a request slip available in the Practice Foyer
• On-line via the link at the top of this page; please click here for more information or ask at reception

Please ensure that the items you require are requested clearly by ticking the appropriate box on the repeat request form, or if you do not have a repeat request form, please ensure that your name, address and the items you require are clearly indicated.

In order to process the large number of requests each day please note that 48 hours notice (i.e. two full working days) is required for repeat prescription requests.

The Schedule for ordering and collection is therefore:-

• Monday - Wednesday
• Tuesday - Thursdays
• Wednesday - Friday
• Thursday- Monday
• Friday - Tuesday

Medication Reviews

You may have a message printed on your repeat prescription for a review of your medication - please ensure that you attend a review appointment.

Requests for antibiotics are not accepted - you must make an appointment to see the doctor.

Please do not expect to be given a prescription every time that you see your doctor.

Online Prescriptions

If you are not already registered for this service, please come to the Reception Desk with some photo I.D . The Receptionist will print out your registration letter and a random password will be generated. Please leave 2 hours before you go online.
Once you have your letter go to https://systmonline.tpp-uk.com and login. We suggest the first thing to do is to change your password to something more memorable.
Passwords are case sensitive and must:

• be at least 8 characters long
• contain at least one letter (a-z)
• contain at least one numeric character (0-9)
• contain at least one other character (e.g. !"£$%)

For more information about creating secure passwords consider reading this guide:  http://www.microsoft.com/protect/fraud/passwords/create.aspx
To check the strength of your password try it here: https://www.microsoft.com/protect/fraud/passwords/checker.aspx
If you forget your password please ask for a new registration letter in person at the practice, no staff at the practice can see or change your password.
Once logged in you can view and order your current repeat prescriptions. You have the option to add a note to any requests you send, but please do not ask for appointments to be made, you will need to contact the surgery.
Prescriptions ordered this way are still subject to the usual 72 hours notice (i.e. Three full working days).
As well as ordering online prescriptions you can also view and cancel future appointments, change your contact details and register to receive future text message alerts.

Please note that we are currently unable to offer this service for under 16s. 

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.