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Complaints Procedure

commentsWe always try to do our very best but sometimes things go wrong. If you feel the need to complain about any aspect of your experience or you have a suggestion as to how we could improve our service, please ask to speak to our Patient Liaison Manager in the first instance or contact the Practice Business Manager in writing. We have produced a leaflet to help you through the complaint procedure, please ask Reception for a copy.


If you are impressed with any aspect of our service or a member of staff, please let us know. Positive feedback is always appreciated and helps to motivate staff.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.


The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.


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