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Dial 111 to access the Somerset Out of Hours through NHS111.

In the event of a Medical Emergency (chest pains, loss of consciousness etc.) dial 999

Remote pacing and cardiac monitoring devices – SCAM

We have received details of a particularly cruel phishing scam which is circulating at the moment and affecting people with remote pacing and cardiac monitoring devices.

A patient appears to have been the victim of an opportunistic phishing scam, and paid £167 over the telephone using his debit card to the caller.

The caller stated that his “box/equipment” was not working due to “Dust”. He was offered the opportunity to replace it and at the same time offered the option of purchasing either a five year warranty for £140 or lifetime warranty for £167. As the patient was due to have a routine remote check on his device by the Pacemaker clinic, the patient believed that the call was legitimate and therefore paid £167 to the caller. The patient and his partner were subsequently suspicious, so they called the Pacemaker clinic a few hours later to check if the problem had been fixed. The clinic explained it was not a call from the hospital or from the manufacturer of the equipment.

Clinics and device companies would never ask for personal details or charge for services.


confidentialityYour medical record is held with TRMC. If you move to another area your medical records are sent to your new Practice via the Health Authority.

We ask you for personal information so that you can receive appropriate care and treatment. This information is stored on a central computer system, which is governed by the Data Protection Act. The Practice will ensure that patient confidentiality is maintained at all times.



It is important that all patients are informed about what happens to personal information that is stored on our computer system.

Everyone working for the NHS has a legal duty to keep information about you confidential and all staff employed by this practice abide by our Code of Confidentiality.

When you register with this practice, you will be asked for information about yourself so that you can receive the appropriate care and treatment. This information is kept together with details of your health treatment so that the practice can always ensure that the care you receive is both appropriate and consistent with your medical history.


The following sets out the only instances where the practice may pass information to other organisations

Statutory requirements – eg notification of a birth or a death

The NHS Central Register for England and Wales contains basic personal details, but not clinical information, of all patients registered with a general practitioner

The practice takes part in drug trial research approved by the Local Research Ethics Committee. If at any time the research should involve you, you will always be contacted for your permission before any information is divulged. Patients will not be identified in any published results without their prior permission

At times it may be necessary to refer to patient records when dealing with complaints or legal claims. Information will not be divulged without the patient’s written permission

We use some information for preparing statistics to continue to improve the quality of our care. At all times steps will be taken to ensure you cannot be identified

You may be receiving care from other organisations within the NHS. To ensure that you receive a consistent programme of care we may need to share some information about your medical history. Anyone who receives information from us is also under a legal duty to keep it confidential.



The Freedom of Information Act deals with access to official information and gives individuals or organisations the right to request information from any public authority.


Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download the opt out form below, complete it and return it to the practice

We need to make sure that you know this is happening and the choices you have.

You can find out more on the NHS England Care Data website



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