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Noticeboard

FLU CLINICS 2018

 IF YOU ARE ELIGIBLE FOR A FLU INJECTION, PLEASE MAKE YOUR APPOINTMENT AT RECEPTION OR TELEPHONE:

01482 899111

CLINIC DATES ARE:-

22 SEPTEMBER 2018

6 OCTOBER 2018

3 NOVEMBER 2018

Online Consultations

We’ve changed our online consultation service which brings a number of benefits to patients including access on your phone and tablet, a more responsive questionnaire, and you can now also use online consultation for your children, or people you care for, which you couldn’t do previously. 

Online Consultation – It’s Simple, Safe and Personal.

 

View your Medical Records Online

For further information please see our link on the right hand side of the screen 'Online Medical Record Access'.

Friends and Family Test (FFT)

The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback, please click on the "Friends and Family Test" link on the right navigation pane under the "Have your say" section OR ask at reception for a form.

On Line Appointment Booking

We have a range of appointments that can be booked (or cancelled) on line. Please complete the necessary documentation available from reception.

To reduce the number of missed appointments we are now sending patients a text message containing their appointment details when a booking is made.

A further message will also be sent 48 hours before the appointment is due as a reminder.

Facebook

Please note: We do not have an official facebook page. This is something we are looking at developing in the future. The Hedon Group Practice (HGP) facebook pages which are currently on the internet, were not set up and are not managed by HGP. Anything on the unofficial facebook pages are not monitored by the Management or GPs at HGP.

CHAPERONE POLICY

This practice is committed to providing a safe, comfortable environment where patients and staff can be confident the best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure, where they feel one is required.  This chaperone may be a family member or friend.  On occasions you may prefer a formal chaperone to be present, i.e. a suitably trained member of our practice staff.

 

Wherever possible, we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way.  Where this is not possible, we will endeavour to provide a formal chaperone at the time of request.  However, occasionally it may be necessary to re-schedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.

If you would like to see a copy of our Chaperone Policy, or have any questions or comments regarding this, please contact Gina-Marie Peckitt, our Practice Manager.

 

 

Chaperone Notice

 

 
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