Comments & Complaints
This practice offers a complaints procedure in accordance with NHS guidelines. We take any concerns that you may have very seriously. Teresa Davison and Rebecca Duncanson are happy to receive any concerns, suggestions or complaints and will always listen, explain where applicable or remedy the situation.
The NHS encourages feedback because it is used to improve services. If you wish to share your views and experiences, positive or negative, simply speak to a member of staff.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.