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Noticeboard

New patients welcome - you can choose between; (this is not for online services registration)

  • Registering online (click here)   To register with Shinwell Medical Group Practice
  • Printing off Registration Form and completing by hand
  • Once you have returned your registration form, you will be giving an appointment with a HCA (Health Care Assistant) for a new patient medical (MEDICAL MUST BE ATTENDED OR YOU WILL NOT BE REGISTERED)

 

Continuity and Personalisation of Care

You should be able to see a regular GP of the practice, as we do not routinely employ locum GPs.

Shinwell cares for people in Peterlee and Horden and surrounding villages  in East Durham, in the North East of England

 

Comments & Complaints

This practice offers a complaints procedure in accordance with NHS guidelines. We take any concerns that you may have very seriously. Teresa Davison and Rebecca Duncanson are happy to receive any concerns, suggestions or complaints and will always listen, explain where applicable or remedy the situation.

The NHS encourages feedback because it is used to improve services. If you wish to share your views and experiences, positive or negative, simply speak to a member of staff.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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