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Standard Reporting Template

 

NHS England (Wessex)

2014/15 Patient Participation Enhanced Service – Reporting Template

 

Practice Name: Twyford

 

Practice Code:                      J 82116

 

Signed on behalf of practice:        R Marks                                                                                 Date: 30/30/15

 

Signed on behalf of PPG:              H Witt                                                                                     Date: 30/30/15

 

  1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)

 

 

Does the Practice have a PPG? YES

 

 

Method of engagement with PPG: Face to face, Email, Other (please specify) face to face, email, telephone, web site

 

 

Number of members of PPG: 10, PRG 300

 

 

Detail the gender mix of practice population and PPG:

 

%

Male

Female

Practice

49

51

PRG

46

54

 

 

 

 

Detail of age mix of practice population and PPG:

 

%

<16

17-24

25-34

35-44

45-54

55-64

65-74

> 75

Practice

22

6

9

13

16

13

12

10

PRG

14

11

23

16

11

12

9

3

 

Detail the ethnic background of your practice population and PRG:

 

 

White

Mixed/ multiple ethnic groups

 

British

Irish

Gypsy or Irish traveller

Other white

White &black Caribbean

White &black African

White &Asian

Other mixed

Practice

98

.6

 

 

 

.3

 

.1

PRG

91

.3

 

 

 

1

1

 

 

 

 

Asian/Asian British

Black/African/Caribbean/Black British

Other

 

Indian

Pakistani

Bangladeshi

Chinese

Other

Asian

African

Caribbean

Other Black

Arab

Any other

Practice

.3

.1

 

 

 

.1

.1

 

 

.6

PRG

 

.3

 

 

 

.3

.3

 

 

5

 

Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

 

Efforts made to ensure all new patients are offered membership of PPG on registration. Web site update to include registration forms for PPG

 

 

 

 

 

 

Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community?

 

NO

 

If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

 

 

 

 

 

 

  1. Review of patient feedback

 

 

Outline the sources of feedback that were reviewed during the year:

 

Complaints

Suggestions

Friends and Family test

GP Patient Survey

 

 

 

How frequently were these reviewed with the PRG?

 

Monthly for FFT and suggestions, annual assessment for others

 

 

 

 

  1. Action plan priority areas and implementation

 

Priority area 1

 

Description of priority area: Advertise opening times more effectively

 

 

 

 

 

What actions were taken to address the priority? More information made available in surgery, and on web .Parish magazines to be used for increasing coverage.

 

Newly installed TV in waiting area used to promote access times

 

 

 

 

 

Result of actions and impact on patients and carers (including how publicised):

 

Greater awareness of routine and extended hours.   Anticipate better results from next national patient survey.

 

 

 

 

 

 

 

 

Priority area 2

 

Description of priority area: Reception confidentiality

 

 

 

 

 

What actions were taken to address the priority? Meeting held with reception staff to highlight options for improving confidentiality, including offering patients access to closed room in delicate discussions needed. TV installed in waiting area with background music which has offered alternative audio and visual distraction from reception conversations.

 

 

 

 

 

 

Result of actions and impact on patients and carers (including how publicised):

 

Improved levels of awareness amongst staff and improvements to confidentiality

 

 

 

 

 

 

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