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Ways to Provide Feedback on Our Performance

JOINT PPG AND PRACTICE ANNUAL SURVEY

The Patient Participation Group (PPG) and the practice perform an annual Patient Satisfaction Survey in February/March of each year. The questions vary each year according to the concerns of the PPG or the practice and to provide a crosscheck againt the GP Annual Survey. In February/March, you can complete the forms online or in Reception. The conclusions from your responses are in the latest report (downloadable from SMC PPG Report 2018.pdf) and are used to agree actions for improvements to the practice. You can always provide feedback via the Patient Participation Group.

ANNUAL GP SURVEY

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is posted out to over a million people across the UK. The results show how people feel about their GP practice. To find out how the Stewart Medical Centre compares with other practices click on GP patient survey. The site allows you to compare up to three practices at a time. For the 2018 summary results for the practice with the comparison with the North Derbyshire Clinical Commissioning Group and the national average, please click on the following link Patient Experiences Aug 2018.pdf.

FRIENDS & FAMILY TEST

The NHS Friends and Family Test (FFT) was created to help service providers understand whether their patients are happy with the service provided or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS. The FFT leaflets are always available in the surgery for you to give your views. Please click on Friends and Family Test June 2017 for the latest feedback from our Friends and Family Test. If you wish to complete the form online, please click on Online Friends & Family Test.

COMMENTS OR SUGGESTIONS

Please send us your comments and suggestions by completing the online form Send us your comments or suggestions or the form in the surgery by the suggestion box. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Last updated 9-Dec-18

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