Patient Participation Group
What is a Patient Participation Group (PPG)?
Patient participation is:
Patients working with the practice to:
- contribute to the continuous improvement of services;
- foster improved communication between the practice and its patients;
- help patients to take more responsibility for their health; and
- provide practical support and help to implement change
Varied to suit local needs
- Each group determines its own activities according to the needs of the community and the practice itself.
Based on co–operation
- PPGs work by building a relationship between the practice and its patients that breaks down barriers and shares information.
- PPGs can develop to influence the wider NHS, most notably the decisions that are made on behalf of patients about the services that are to be available to them.
Patient participation is not:
A forum for complaints
- Clear ground rules are needed to ensure that PPG members do not use the PPG as a vehicle to resolve their own personal issues (however, PPGs often lead to a reduction in the number of complaints overall).
A doctors' fan club
- In order to be valuable, PPGs must have the confidence to challenge the practice in line with the critical friend model.
A time-consuming activity for practice staff
- Some effort is required to get PPGs going but thereafter they should be self-organising and patient led and will often undertake activities that save the practice time.
See news bulletins form the National Association for Patient Participation
The aims of the Trinity Medical Centre PPG
Experience shows that successful practices and effective PPGs go hand in hand. Every PPG is unique, evolving to meet local needs. Here at the Medical Centre, we have developed our own PPG aims. These are to:
- Make stronger the relationship between patients and their Practice which is critical to the successful provision of modern high quality general practice.
- Ensure that patients are involved in decisions about the range and quality of services provided by the practice and, over time, commissioned by the practice.
- Act as a "critical friend" of the practice and provide an effective 2–way communication channel between the Practice and patient community.
- Give information to the Practice on generic patient and carer needs.
To take these aims forward we need patients to join our PPG – you will need to be able to attend a number of meetings and be prepared to get actively involved in projects that make a real difference to the patient services provided by the practice. Please contact the Practice Manager – Nia George at the practice if you would like to be involved in our patient participation group.