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As the largest GP Practice in Berkhamsted, Manor Street Surgery strives to provide high quality, readily accessible medical and preventative health care within a well organised, efficient, up-to-date, friendly and caring environment. This is achieved by making the best possible use of its resources and by taking a proactive role with new health care strategies.

Practice Charter

The practice aims to offer high quality care to all its patients. In order to achieve this we have set our own standards of what you can expect as a patient and how you can help us to achieve that standard.


  • Our Standard
    • You can expect under normal circumstances and providing you telephone the surgery in the morning, to be offered an appointment with a doctor if necessary, on the same day.
    • We do however ask you to book appointments for routine and follow-up conditions in advance. This will also allow you more opportunity to see the doctor of your choice.
    • Routine - something that can wait 2 working days (you make the request on Monday - we should offer an appointment no later than Wednesday.
    • On the day - you may also be offered an appointment with a Clinical Practitioner who is trained in treatment of minor illnesses.
  • How you can help
    • Please assess your condition and request an appointment according to the urgency.
    • Cancel an appointment as soon as you are aware that it is not needed (Patients risk removal from the Practice if they regularly fail to attend pre booked appointments).
    • Book your review appointment for long standing conditions in advance and with the same doctor.

Waiting Times

  • Our Standard
    • For routine appointments, we endeavour to see patients within 30 minutes of the booked appointment time.
    • We will advise you when the doctor is running late and, if possible, offer an explanation.
    • Routine appointments are booked at 10 minute intervals.
    • Appointments booked on the day are allocated 10 minutes.
  • How you can help
    • Book one appointment per patient.
    • Arrive on time for your appointment and allow extra time for car parking if needed.
    • Book double appointments for complicated problems or more than 1 condition.
    • Use the shorter appointments booked on the day for the immediate problem only, make another appointment if there is something else you wish to discuss.


  • Our Standard
    • You can expect under normal circumstances for your request for repeat medication to be available within 48 hours.
    • Previously prescribed medication which does not appear on the regular repeat list may not be issued.
  • How you can help
    • Make your request in good time.
    • Use the Practice tear off prescription request slip; failure to do so may result in a delay processing your request.
    • Enclose a stamped addressed envelope if you want your prescription posted.

Tests & Investigations

  • Our Standard
    • You can expect under normal circumstances the results of tests and investigations ordered by your doctor to be available to you within:

      X Rays - 2 weeks

      Smears - 2 weeks

      Most other tests – 1 week

      (Some tests take longer).

  • How you can help
    • Telephone the surgery on 01442 875935 in the afternoon between 1.00pm and 5.00pm.
    • Wait until the result should be available before you enquire.


  • Our Standard
    • You can expect under normal circumstances for your call to be answered within 30 seconds.
    • You can expect your call to be treated politely.
  • How you can help
    • Make your general enquiries in the afternoon.
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