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Cancelling Appointments


A text message reminder is sent to every patient that has a registered mobile number on their record. If you cannot attend your appointment please reply by texting back: CANCEL.

You can also contact the surgery by phone or face-to-face to cancel your appointment

Please note in order to offer the appointment to another patient who might need medical help we need a minimum of 1-hour notice.  


Late Cancellations & DNA'S (Did Not Attend)


Please note any patient who fails to cancel or cancels late  2 x appointments during a 12 month period will not be able to pre-book any appointments until up to six months from the date of the last missed appointment. 

During this period patients that need to see a GP or Nurse will be able to attend the Walk-In and Wait Clinic available every weekday between 8am-11am at the Ferryview Health Centre.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website