If you are not well enough to come to surgery you can request that the doctor visits you at home. To request a home visit phone the surgery as soon as possible after 8.00am and before 11am. The doctor or Nurse Practitioner is likely to return your phone call to see if a visit is necessary. Please remember that the final decision for making a visit rests with the person who returns your call.
In the time it takes the doctor to see one patient at home, they can see four patients in the surgery or deal with 10 telephone consultations, so we appreciate it if you can come to the surgery whenever possible. We almost always expect children to be brought in by their parents/guardians.
We will visit you within six hours for non-urgent conditions or the next day by agreement - please bear in mind that most of our home visits tend to be in cases of genuine need ie bedbound patients with terminal illnesses or resident in nursing/care homes.
Requests for visits between 11am - 6.30pm and at weekends should only be made in the case of genuine acute emergency. During these hours a doctor may visit you from BARDOC, a GP co-operative for which our doctors work. If you feel you need telephone advice on a health-related problem NHS Direct offers 24 hour telephone service on the non-emergency 111 number.
Requests for an emergency visit can be made to the surgery at any time. The doctor on-call or the emergency service will be contacted. In the event of all doctors being in surgery, the on-call doctor will speak to you and decide if you need a visit from Bardoc or an ambulance if this seems appropriate from the information supplied. As a medically qualified professional with responsibility for their decisions the doctor’s decision on the urgency of the visit is final.