Appointments
Online Requests
You can do the following on-line using our eConsult tool:
All on-line requests are viewed by our team within one working day from submission and you'll be contacted by one of our team to follow up with a plan of action. This might include booking you in to see a doctor in person or by phone/video call or a direct referral to one of our specialist healthcare services in practice.
Avoid the phone queues and get the right help you need sooner by doing it on-line!
Available weekdays from 7:00am to 5:00pm
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- click here use our online request tool, eConsult - available Monday to Friday from 7am to
5pm. We will usually respond within the working day. - phone us on 01798 872 815 (option 1), Monday to Friday from 8am to 1pm and 2pm to 6pm
visit the surgery and speak with a receptionist, Monday/Friday 7am to 6:30pm and Tuesday to
Thursday 8am to 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health
professional to help you.
Routine appointments
To request a routine appointment:
- click here use our online request tool, eConsult - available Monday to Friday from 7am to
5pm. We will usually respond within the working day.
- phone us on 01798 872 815 (option 1), Monday to Friday from 8am to 1pm and 2pm to 6pm
visit the surgery and speak with a receptionist, Monday/Friday 7am to 6:30pm and Tuesday to
Thursday 8am to 6:30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or
vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health
professional to help you.
Your Appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you
get help sooner.
Online bookable slots
We currently only offer direct online booking for certain services such as jabs/vaccinations and
blood test. You may have been advised by your doctor or health care professional to book such a
slot online.
This is available via:
Cancelling or changing an appointment
To cancel your appointment:
- follow the cancellation link in your appointment text message reminder (if you have received one)
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline (account setup required)
- phone us on 01798 872 815 (option 1), Monday to Friday from 8am to 1pm and 2pm to 6pm
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured
and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or
by text or email - if you need an interpreter
- if you have any other access or communication needs
Home Visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the surgery before 10:00am
- You may only request a home visit if you are housebound or are too ill to visit the practice.
- Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
- Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls