Appointments

All consultations are by appointment, which can be made in person or by telephone. An appointment is for one person only. We try to see you promptly but delays do occur, especially when emergencies arise. If there is a significant delay reception staff will inform you.

If you cannot keep your appointment please let us know at the earliest opportunity so that we can offer it to someone else.

Urgent Appointments

If your medical condition cannot be left overnight, we will see you on the same day, even if there are no routine appointments left. Generally we are better able to deal with extra patients in the morning surgery.

Telephone Advice

Doctors aim to be available for telephone advice after morning surgery. It will help the doctor if you can let the receptionist know why you are calling.

Home Visits

If you need a visit let us know between 8.30am and 11am. Visits requested after midday are dealt with as emergencies by the doctor on call, and are only for urgent problems that can't be left until the next day. Only request a visit if you are too ill to attend the surgery.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.