This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Friends and Family Test

 Thank you to all our patients who have completed the feedback using the friends and family sheets or via the iPad in the waiting room.

January 18:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

60%

0%

20%

0%

20%

0%

 

February 18:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

17%

33%

0%

0%

33%

17%

 

March 18:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

60%

40%

0%

0%

0%

0%

 

April 18:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

100%

0%

0%

0%

0%

0%

 

May 18:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

60%

40%

0%

0%

0%

0%

 

 June 18:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

67%

0%

0%

0%

33%

0%

 

July 18:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

100%

0%

0%

0%

0%

0%

 

 

We have also received written feedback, which has highlighted the following issues, but as a Practice we are pleased to say we know about and are working to address them.

 

  • Waiting times are too long
    • As a Practice we monitor the length of waiting time for routine GP appointment. Due to the change in computer system we have made some alterations to the appointment system to enable the system change over.
    • The waiting time to see a GP/Nurse can be increased if patients fail to cancel or to attend their booked appointments. We will be calling patients to remind them about their appointments – this will be limited to appointments for minor ops 
  • Time waiting for the phone to be answered is excessive
  • Lack of available appointments at convenient times (long wait for appointments).
  • Need to see a doctor quicker

 

We like to share the positive feedback received from patients. Here is a sample of some we have received.

  • I have had excellent treatment for my diabetes and chest problems
  • Quick, efficient & friendly
  • Good customer service and doctor response
  • I have huge confidence in all the staff and always feel listened to and supported
  • The reception are really nice and helpful & it feels very welcoming.
  • Appointment system is very good
  • Staff are very helpful and friendly
  • Having been with the practice for over 40 years can’t recommend it enough.
  • Always treated with respect.
  • Friendly and efficient.

 

 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website