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Friends and Family Test

 Thank you to all our patients who have completed the feedback using the friends and family sheets or via the iPad in the waiting room.

Overall February - April 2017:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

71%

22%

2%

3%

0%

1%

 

February 2017:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

70%

23%

3%

4%

0%

1%

 

March 2017:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

70%

20%

0%

0%

0%

0%

 

April 2017:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

100%

0%

0%

0%

0%

0%

 

May 2017

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

100%

0%

0%

0%

0%

0%

June 2017:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

0%

100%

0%

0%

0%

0%

 

July 2017:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

0%

0%

0%

0%

0%

0%

 

August 2017:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

0%

0%

0%

0%

0%

0%

 

September 2017:

Extremely Likely

Likely

Neither likely or unlikely

Unlikely

Extremely Unlikely

Don’t Know

40%

0%

0%

20%

20%

20%

 

 

We have also received written feedback, which has highlighted the following issues, but as a Practice we are pleased to say we know about and are working to address them.

 

  • Waiting times are too long
    • As a Practice we monitor the length of waiting time for routine GP appointment. Due to the change in computer system we have made some alterations to the appointment system to enable the system change over.
    • The waiting time to see a GP/Nurse can be increased if patients fail to cancel or to attend their booked appointments. We will be calling patients to remind them about their appointments – this will be limited to appointments for minor ops 
  • Time waiting for the phone to be answered is excessive
  • Lack of available appointments at convenient times (long wait for appointments).

 

We like to share the positive feedback received from patients. Here is a sample of some we have received.

  • Very good doctors
  • Good customer service and doctor response
  • Appointment system is very good
  • Staff are very helpful and friendly
  • Having been with the practice for over 40 years can’t recommend it enough.
  • Always treated with respect.
  • Friendly and efficient.

 

 

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