Clinics & Services

Our nurses and healthcare assistants run a number of clinics and services:

• Cervical smears
• Health promotion
• Management of chronic disease including asthma, chronic obstructive pulmonary disease, diabetes, heart disease, hypertension.
• Travel
• Contraception
• Women’s Health
• Minor Illness
• Lifestyle and diet
• Immunisations
• Wound care
• Blood taking
• ECGs
• NHS Health Checks

From 1 March 2019 our routine ear wax removal service will cease. This is because our resources will need to be used to provide other services which have been commissioned from us. 

We will continue to assess ear conditions and provide advice and treatment of disease as before.

Please click on the blue link for advice on Ear Wax Self-Care .

This service is now provided by Live Well Stay Well.

Please click on the green link for more information: LiveWellStayWell

There is currently a national shortage of the Hep A Vaccines which is affecting all GP surgeries and travel clinics. We may not be able to give you this vaccine in your travel consultation. Please ensure that you are requesting your initial appointment at least 8 weeks in advance.

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.

There is further information about countries and vaccinations required on the links below: 

Europe & Russia	North America
Central America	South America
Caribbean	Africa
Middle East	Central Asia
East Asia	Australasia and Pacific

It is important to make this initial appointment as early as possible - at least 6-8 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 3 weeks before you travel to allow the vaccines to work.

If you are travelling at short notice we will not be able to help and you will need to contact MASTA. The nearest clinic from here is:

Mulberry Court
Windsor End
Beaconsfield
HP9 2JJ
Tel: 0330 100 4119 or 0330 100 4200

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.

Travel Health Questionnaire

To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.

Travel Questionnaire

If you prefer you can download one here

Travelling in Europe

If you are travelling to Europe the EU has published useful information for travellers on the European website.

This service is now provided by Live Well Stay Well.

Please click on the green link for more information: LiveWellStayWell

Suggestions and Complaints

Suggestions

We  continually try  to improve our service. Any helpful suggestions would be very much appreciated. A suggestion box is located at the reception desk.

Complaints

Please note that due to the Coronavirus Emergency it may take up to 90 days for us to respond to your complaint.

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling they have a genuine cause for complaint. If you have a complaint or concern about the service you have received from any member of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria. A copy of our complaints procedure is available at reception or you can download it here Complaint's policy -leaflet 2023 November.pdf.       

Th Patient Association complaints template letter can be found here.

Protecting Your Confidentiality

Practice Policies

(Privacy Notice)

Coronavirus (COVID-19) pandemic and your information

The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic.

The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.'

The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.

In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.

Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.

The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be will be provided in writing and we will communicate the same to you.
Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.

It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.

If you are concerned about how your information is being used, please contact our Data Protection Officer  using the contact details provided in our Privacy Notice.

Your information, what you need to know

This Privacy Notice explains why we collect information about you, how that information may be used and how we keep it safe and confidential.

To read the Privacy Notice, please click on the blue link below.

PRIVACY NOTICE

Non-NHS Services

Due to the Coronavirus Emergency there may be  a delay in  the time in which we can complete non-NHS services.

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

• Medicals examinations for pre-employment, the DVLA
• Insurance claim forms
• Private sick notes
• Vaccination certificates.

The Fees Charged are reviewed regularly and our Administrators will be happy to advise you about them. 

We do not issue fitness to fly, skydive, scuba dive, parachute and other dangerous sport certificates, fitness to hold a licence certificates and may decline to issue fitness to participate certificates.

We reserve the right to decline to do some private medical examinations and reports.

Face Mask Exemption Letters

Government guidance suggests that there is no requirement for evidence of exemption. It should be sufficient for someone to declare an exemption directly with the person questioning them. Therefore we are unable to provide face mask exemption letters.