We wish to inform you of the changes to the current Walk-in Clinic in the morning as of 14th May 2018.
The Walk-In Clinic in the morning was designed to create easy, flexible access for patients without having to phone for an appointment to see a doctor. No limit was set for the number of patients to be seen as long as patients arrive before 11 am.
Reasons for change
- The increasing demand on the current Walk-In Clinic has led to excessive and unacceptable waiting time for patients because there is no control on the patient number and the patient flow. The excessive waiting time has created dissatisfaction for both the patients and the Crook Log Primary Care Team.
- The limited capacity of the waiting rooms has not been able to accommodate the unpredictable number of patients attending. The patients have had to wait standing or sitting on the stairs which creates an unacceptable Health & Safety issue.
- There is limited doctor capacity and we can only operate within our resources. The doctors often work without a break from 8 am till after noon in order to see to the unpredictable number of patients attending the Walk-in. The situation is not conductive to excellent patient care to which we aspire.
The changes as of 14th of May 2018
- There will be an appointment system from 08:00 - 09:00 in the morning daily from Monday to Friday for patients who need to get to work.
- The Walk-in Clinic will run from 09:00 till 10:30. Only and the first 40 patients will be seen.
- Booking of the patients for the Walk-in Clinics will not be taken before 09:00, and patients are requested not to attend before this time to avoid the long wait and overcrowding in our waiting rooms
We believe these necessary changes will solve the problems relating to the Walk-in Clinics. Any patients presenting with very urgent / life -threatening problems during the opening hours of 08:00- 18:30 will be referred to the Duty Doctor for attention. It is therefore necessary that the urgent problem is made clear to the Receptionist. There will be continuous monitoring of the new system and your feedback would be most appreciated.
Please be aware that there are alternative ways of seeking help by consulting the
- Community Pharmacists for Minor illness
- Crook Log Nursing team for advice
- eConsult channel for administrative issues such as sickness certificate/ completion of forms/referral queries etc.
- After hours pre-bookable Hub from Monday – Friday 18:30 to 20:00 and at weekends 08:00-20:00.
- Urgent Care Centre at Queen Mary's Hospital and at Erith District Hospital can also provide attention for urgent medical problems.
We wish to work in partnership with our patients to promote self-care, health improvement through lifestyle changes, and effective & efficient use of the NHS resources. There is a national and local GP recruitment crisis; hence it is not always possible to get locum doctors to cover leave, sickness and emergencies.
We are committed to provide the best care we can give within our resources.
Thank you for your understanding and co-operation.
Drs. Kwan, Roy , Choudhury and the Crook Log Team