Phio - the new digital Physiotherapy tool
Phio is a clinically-supported, digital musculoskeletal system. It is a free interactive online tool that quickly and accurately signposts you to the right pathway to support your MSK condition.
The Phio assessment takes approximately 10 minutes to complete and your answers will always be assessed by a qualified physiotherapy team. If your condition is deemed suitable, you will be invited to download an app on your smartphone with a programme of exercises tailored to your condition. You should receive this within 48 hours. Once you start, a team of physiotherapists are on hand to monitor and support you via a two-way chat.
This service is totally free, is overseen by the physiotherapy team at Phio, and will not impact your access to our other care services.
Access Phio here.
Changes to Vaccination Delivery (including childhood immunisations)
From the 1st of March 2023 vaccinations will be delivered by the Health Board as part of a national programme. This will cover vaccines such as childhood vaccines including the primary immunisation course for infants and the pre-school booster, as well as adult vaccination programmes such as the shingles vaccine.
We have been advised that patients who are due to receive a vaccination will receive a letter from NHS Highland with either a set appointment or advice to contact the Highland Service Delivery Centre (SDC) to make an appointment at a clinic location. The contact number for the Service Delivery Centre is 08000 320339 but they request that you please only contact them once you have received a letter.
The most up to date advice can be found here on the NHS Highland website.
NHS 24 Online
For those living in Scotland, the NHS 24 Online app allows you to find your nearest services and to assess your symptoms to find out what you should do next. Click here for more details on the app and how to get it.
Changes to the collection of voluntary authorisation for organ or tissue donation
Patients that register with a Medical Practice have been able to provide their voluntary authorisation for organ or tissue donation when completing the patient registration form.
The introduction of the new GPR removed the necessity to collect patient’s preferences following the recent changes in Organ Donation law in Scotland.
Any patient wishing to opt out of organ donation and record their wishes should do so directly through Organ Donation Scotland at https://www.organdonationscotland.org/
Medication
For all our patients on repeat medication, please remember to check how much you have, and if you will run out around the holiday periods/practice closure dates, please submit your repeat request in plenty of time for us to action.
Be aware, that our standard turnaround time for prescription requests (48 hours) only counts WORKING DAYS, so we will not be processing any repeat prescription during days when we are closed.
General Data Protection Regulations
The GDPR Regulations come into effect on the 25th May 2018. The aim of the regulations is to provide greater levels of protection in relation to personal information. Please refer to the Practice Privacy Policy for more information.
Duty of Candour
The practice is required to comply with the duty of candour legislation. This involves providing an annual return to the Scottish Government, a copy of which can be obtained by speaking with the Practice Manager.
Pharmacy First - The Role of Community Pharmacy
Please refer to the Signposting tab for information on the Pharmacy First service which provides free treatment for a wide range of minor ailments.
Trying to get an appointment? - 400 appointments on average each 3 months
Every three months we lose around 400 appointments as patients book them but then fail to show up without letting us know they wish to cancel. This is a staggering 7 weeks of GP and Nurse time over the course of a year. Help us to help you. Your unwanted appointment could be used by someone else if you let us know. Please protect your NHS and use its services wisely.