PRACTICE CLOSURE FOR STAFF TRAINING
Emergency cover will be provided, please telephone 111 to access these services:
- Telephone triage
- Face-to-face appointments at Angel Hill Surgery in Bury St Edmunds or Haverhill Clements site (Greenfields Way) of Christmas Maltings and Clements
- Home visits
Repeat prescription requests will not be dealt with during these times so please ensure sufficient notice is given to enable your practice to provide these for you prior to practice closure dates.
Our text messaging system is now live!
MJOG, our text messaging system is now live! Text messages will be sent to confirm appointment times, remind you about appointments you have booked and give you the option to cancel your appointment by sending a text back.
In order to have MJOG used effectively and in the best way we can we need YOU to help us by keeping us up to date with your current mobile numbers. You can let us know over the phone if your number has changed or we have a short form you can fill out in the surgery. If you are not sure whether we have your mobile or the correct number, please don't hesitate to ask the receptionist, either over the phone or in person, to check to see if your details are up to date.
If you do not wish to have text messages sent to you, all we need is written and signed confirmation specifically stating that you want to opt out. Once we have this, messages will no longer be sent to your mobile.
Dispensary email address
The email address for patients wishing to order their repeat prescriptions is email@example.com.
Summary Care Record (SCR)
See the section on Summary Care Records to find out about what is included, who will be able to access it and what to do if you do not want a summary care record created.
Your feedback is important to us and will help us to provide a quality service which meets the needs of our patients across the practice area.
We will be asking patients to complete a survey from time to time during the year. This can be done electronically, via our website or be collecting a survey form from Reception at either Long Melford or Lavenham. At the moment the Friends and Family Survey is open. Please click on the Survey button on the bottom of our home page to take part in this short survey.
Thank you for time and support
Out Of Area Registrations
Some of you may be aware that NHS England has been working towards introducing a scheme to allow GP Surgeries to accept out of area registrations. The scheme which was due to be introduced in October 2014 has been postponed until 5th January 2015. The reason is to allow NHS England time to ensure that all arrangements are in place for patients to access urgent care when needed.
Long Melford Practice has not yet decided whether or not it will participate in the scheme. At present we have decided that we will not be taking part in accepting patients from outside our area as we have not been given enough assurances on how patients who live elsewhere would access health care in the event of an emergency or if they required a home visit.
We will continue to review the situation as we receive more information. The Partners and staff at Long Melford Practice are committed to providing quality patient care, safely & until we feel confident that any new systems will protect or improve patient safety, then we will not proceed.
See the section on Care.data to find out how some of your data may be used by the Health and Social Care Information Centre (HSCIC)