Self Referral to the Improving Access to Psychological Therapies
Please read the information below.
Press Release from NHS Shropshire Clinical Commissioning Group
Shropshire GP Services Voted Among the Best in the Country
Shropshire patients have some of the best care and support in the Country from their GP Service according to figures published in a national NHS survey.
NHS Shropshire Clinical Commissing Group has received the latest results from the GP Patient Survey which shows that 88% of patients who responded had a good experience at their practice compared to the national average of 83%.
Across Shropshire, a total of 5,080 people completed the survey with a response rate of 48%, well above the national response rate of just 33%.
The survey measures patients’ experience and, in particular, looks at a range of topics including making an appointment, feedback on appointments as well as a patient’s overall experience at their local GP practice.
Over half of respondents found it easy to get through to their practice and the CCG scored 81% compared to the national figure of just 68%. Receptionists also scored 92% for their helpfulness against the national score of 89%.
More than half of respondents to the survey said they were given a choice of time or day for their appointment and, with a score of 65%, this is again above the national average of 62%.
From their last appointment, those patients that took part in the survey scored the CCG’s practices good, with the majority scoring very good, for the time GPs took with the appointment and how they listened to patients and that they were treated with care and concern.
From those patients who took part in the survey, 67% gave the highest rating for being involved about decisions on their care and 76% also gave the maximum rating about the confidence and trust they had in their healthcare professional.
Mental health awareness was also found to be high in Shropshire practices where 90% of the survey respondents said healthcare professionals recognised and understood any mental health needs. This performance is above the national average, which was 86%.
Dr Julian Povey, Chair of Shropshire Clinical Commissioning Group, said: “These figures show that Shropshire patients have access to some of the best GP practices in the Country with scores well above the national average across the board from making appointments through to the way appointments are handled.
“It validates the hard work of our practices, and their dedicated staff, and it is good to see that despite the challenges we face in primary care services with an ageing population, coupled with a national shortage of GPs, our GP Practices are offering an excellent service.”
A full copy of the survey can be found here
We are now a Park Run Practice!
The Minor Eye Condition Service
Red eyes, sore eyes, itchy eyes?
If you are worried about a recent eye condition - there is now a new free service to offer advice. You can access this service if you are registered with a GP in Shropshire or Telford and Wrekin.MECS (Minor Eye Conditions Service) is provided by Community Health and Eye Care Limited (CHEC) and delivered by local accredited opticians, who can offer appointments if you need advice or treatment for a recent eye condition.
Please see below attachment for more information about how to contact them.
MECS Patient Information
PRESCRIPTON ORDERING DIRECT (POD) A new and convenient way to order your repeat prescription commences;-
call mon-fri between 8 am - 5 pm 03333583509 (local rate)
Extended Access – Local GP practices working together to offer more convenient appointment times for patients
As from 1st October, 2018, Claremont Bank Surgery will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.
Please see our 'Extended Access Clinics' page on the 'Appointments' tab for more details about how to access these appointments.
Concession tickets – 10 visit concession – £8.00
For patients on long term treatment plans or visitors of patients expected to be in hospital for more than 3 days, you can download a form to apply for concession tickets. These are also from the Ward/Department and parking booth. The forms must be signed by a member of the Ward/Department and then taken to the Parking Booths for processing. These tickets are valid for a maximum of 12 weeks. The 10-visit ticket costs £8 and gives a significant saving on the cost of each visit.
Patients receiving Renal dialysis twice a week or more at RSH – FREE
If you are driving yourself in for Haemodialysis two or three times per week then free parking is available. The departments delivering this treatment will guide you through the process for getting free parking.
Patients receiving Outpatient treatment for cancer – FREE
Patients receiving day case outpatient treatment in the O’Connor Oncology unit can claim free parking. To do this, give your registration details to the desk as you book in for your appointment.
Bereavement – FREE
People visiting the hospital for issues connected with bereavement [e.g. collection of certificates, visits to the mortuary] also qualify for free parking. Normally these visits take less then the 30 minute grace period but should the visit extend the free period the vehicle details will be taken by PALS and passed to the Car Park Department for entering onto the system.
If you are unhappy about the recent closure of the Phlebotomy Service at Princess House please make your views known to Health Watch on 01743 237884.
NHS 111 service to take calls out-of-hours across Telford and Wrekin and Shropshire from 17 July 2018
From Tuesday 17 July 2018, patients across Telford and Wrekin and Shropshire who need urgent out-of-hours medical help or advice will need to call 111.
The NHS 111 service will replace the current out-of-hours GP telephone access service provided by Shropdoc in Shropshire and Telford & Wrekin in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a clinician out-of-hours will still be seen by a local GP or other appropriate clinician.
NHS 111 is much more than a helpline - if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the NHS 111 team can connect you to generalist and specialist nurses, or even a GP or pharmacist, and can arrange face-to-face appointments should you need one. It is free and available 24 hours a day, 365 days a year.
There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services. Advice is delivered by the virtual clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in the booking of a GP appointment, access to NHS choices, a call back from a clinical expert or access to self-care.
You can download the ‘Ask NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones). If you need more guidance on how to download the app please click here.
If you are a patient living in Wales you should continue to use the Shropdoc number.
PRIVACY NOTICE - Find out what patient data we hold and what we do with it. PLUS - how to OPT OUT
Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 1998 and the EU General Data Protection Regulations (GDPR). The Privacy Notice reminds you of your rights in respect of this legislation and how Claremont Bank Surgery will use your information for lawful purposes in order to deliver your care and the effective management of the local NHS system. It also contains information on consent, and how to opt-out.
Please see the links below for more information. If you have any concerns regarding the notice, or how we use your data please contact the Practice Manager.
IMPORTANT CHANGES TO PARKING AT THE SURGERY
NEW: Book appointments on the day at Claremont Bank Surgery. These extra appointments are to help us treat you when you need it. If you don't need an appointment please remember to cancel so someone else that needs it can use it. Book your appoinment by speaking to the receptionist