This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Latest News

Telford’s Princess Royal Hospital Accident & Emergency Department to stay open

Self Care Information

Trust to receive additional support to tackle issues

8 November 2018

The Trust which runs Shropshire’s two acute hospitals is to receive additional support as it seeks to address historic issues in the way its services are delivered.

NHS Improvement (NHSI) today announced that The Shrewsbury and Telford Hospital NHS Trust (SaTH) would be placed into ‘special measures’, which will provide increased support and oversight from NHSI to support the Trust to provide the highest quality of care for patients.

Simon Wright, Chief Executive, said: “The Trust is trying to fix a number of legacy problems in the way its services are delivered. These issues have been many years in the making. This is a huge challenge and putting things right is not an easy matter.

“Over the last few weeks we have been discussing with NHS Improvement what extra support could be made available if the trust was placed in special measures. We absolutely welcome that extra support that comes with special measures and NHS Improvement's support for the trust's leadership to make the necessary improvements.

“We are confident that working with partners in the NHS and the wider community this Trust can deliver the great health services that the people of Shropshire, Telford & Wrekin and Mid Wales deserve.

“I understand that the announcement will, understandably, cause anxiety amongst our patients and staff. I am not denying that SaTH is facing challenges. The Board has been shining a spotlight on them for many months and, in some cases, years. However, we know and I know that our staff provide great care day in, day out.

“On that note it is important that we don’t lose sight of all the really great work that happens at SaTH every single day.”

  • SaTH is among the top 20% of Trust’s in the UK for making sure patients wait no longer than 18 weeks between seeing their GP and having treatment at hospital – meaning that nationally the Trust is ranked 21st out of 126 for this key government target
  • SaTH is ensuring that more than 99% of patients are having their diagnostic tests, such as MRI scans, CT scans and audiology assessments, within the national six week target
  • Our latest cancer target figures show us to be in the top 45% of trusts for making sure patients are starting their treatment with 62 days of receiving an urgent GP referral. We have hit the 85% national target for 15 of the past 19 months, and although we want to be even better it does again highlight the good work happening within this organisation. This is backed up by the fact that in the most recent National Cancer Patient Experience Survey, patients gave us an overall care rating of 8.9 out of 10 against the national average of 8.8
  • The team that performs thousands of heart scans every year – the echocardiography department – recently obtained the highest level of accreditation from the British Society of Echocardiography
  • According to the latest survey of women’s experiences of maternity care, published by the Care Quality Commission (CQC), SaTH scored 8 out of 10 or higher in 42 out of the 51 categories relating to the care of mums and babies

Simon said: “There is evidence of a really good hospital trust, filled with really talented and dedicated people, everywhere I look. We know there is a lot more work to do and there is a long and, no doubt at times, challenging time ahead, but we are confident that we will deliver.”

PRESCRIPTON ORDERING DIRECT (POD) A new and convenient way to order your repeat prescription commences;-

call mon-fri between 8 am - 5 pm 03333583509 (local rate)


Extended Access – Local GP practices working together to offer more convenient appointment times for patients

As from 1st October, 2018, Claremont Bank Surgery will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.

Please see our 'Extended Access Clinics' page on the 'Appointments' tab for more details about how to access these appointments.

Shrewsbury and Telford Hospital Car Parking

Concession tickets – 10 visit concession – £8.00

For patients on long term treatment plans or visitors of patients expected to be in hospital for more than 3 days, you can download a form to apply for concession tickets. These are also from the Ward/Department and parking booth. The forms must be signed by a member of the Ward/Department and then taken to the Parking Booths for processing. These tickets are valid for a maximum of 12 weeks. The 10-visit ticket costs £8 and gives a significant saving on the cost of each visit.

Patients receiving Renal dialysis twice a week or more at RSH – FREE

If you are driving yourself in for Haemodialysis two or three times per week then free parking is available. The departments delivering this treatment will guide you through the process for getting free parking.

Patients receiving Outpatient treatment for cancer – FREE

Patients receiving day case outpatient treatment in the O’Connor Oncology unit can claim free parking. To do this, give your registration details to the desk as you book in for your appointment.

Bereavement – FREE

People visiting the hospital for issues connected with bereavement [e.g. collection of certificates, visits to the mortuary] also qualify for free parking. Normally these visits take less then the 30 minute grace period but should the visit extend the free period the vehicle details will be taken by PALS and passed to the Car Park Department for entering onto the system.

If you are unhappy about the recent closure of the Phlebotomy Service at Princess House please make your views known to Health Watch on 01743 237884.

NHS 111

NHS 111 service to take calls out-of-hours across Telford and Wrekin and Shropshire from 17 July 2018

From Tuesday 17 July 2018, patients across Telford and Wrekin and Shropshire who need urgent out-of-hours medical help or advice will need to call 111.

The NHS 111 service will replace the current out-of-hours GP telephone access service provided by Shropdoc in Shropshire and Telford & Wrekin in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a clinician out-of-hours will still be seen by a local GP or other appropriate clinician.

NHS 111 is much more than a helpline - if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the NHS 111 team can connect you to generalist and specialist nurses, or even a GP or pharmacist, and can arrange face-to-face appointments should you need one. It is free and available 24 hours a day, 365 days a year.

There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services. Advice is delivered by the virtual clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in the booking of a GP appointment, access to NHS choices, a call back from a clinical expert or access to self-care.
You can download the ‘Ask NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones). If you need more guidance on how to download the app please click here.
If you are a patient living in Wales you should continue to use the Shropdoc number.


Future Fit Public Consultation Now Live 

The Future Fit public consultation aims to allow people from Shropshire, Telford & Wrekin and mid Wales to find out about the proposed options to transform local hospital services, encourage them to get involved and have their say.

The consultation will ask for the views of people from across Shropshire, Telford & Wrekin and mid Wales on two options:

Option 1: The Royal Shrewsbury Hospital becomes an Emergency Care site and the Princess Royal Hospital becomes a Planned Care site
(This is the preferred option)
Option 2: The Princess Royal Hospital becomes an Emergency Care site and the Royal Shrewsbury Hospital becomes a Planned Care site
Under either option, both hospitals would have an Urgent Care Centre that is open 24 hours a day, seven days a week.

To help explain the proposed changes and give local people the chance to find out more, the Clinical Commissioning Groups have developed a wide range of consultation materials, videos, a new website and are arranging and attending events and meetings in public, including eight public information events. All these materials, along with answers to the most frequently asked questions, videos and an online survey, are available to view at a new website: 

There are also several ways people can take part in the consultation:

Email us:



PRIVACY NOTICE - Find out what patient data we hold and what we do with it. PLUS - how to OPT OUT

Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 1998 and the EU General Data Protection Regulations (GDPR). The Privacy Notice reminds you of your rights in respect of this legislation and how Claremont Bank Surgery will use your information for lawful purposes in order to deliver your care and the effective management of the local NHS system. It also contains information on consent, and how to opt-out.

Please see the links below for more information. If you have any concerns regarding the notice, or how we use your data please contact the Practice Manager.

GDPR Privacy Notice             GDPR Patient Leaflet



NEW: Book appointments on the day at Claremont Bank Surgery. These extra appointments are to help us treat you when you need it. If you don't need an appointment please remember to cancel so someone else that needs it can use it. Book your appoinment by speaking to the receptionist

Care Quality Commission - read our latest inspection report

We value your opinion – take The Friends & Family Test

More work needed to allow NHS Future Fit to move forward

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website